Browsing Makerere University Business School (MUBS) Collection by Title "Intellectual capital and guest delight among selected hotels in Kampala"
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Intellectual capital and guest delight among selected hotels in Kampala
(Makerere University, 2012-07)Based on online reviews on hotels in Kampala, the researcher noted a trend in which guests were not being delighted by the services being offered in the hotels. From existing literature, the most likely reason that would ...