Welfare Services and Students’ Satisfaction at Makerere University in Uganda: A Case Study of the College of Education and External Studies.

Abstract

This study examined the relationship between student welfare service quality and student satisfaction, underscoring the College of Education and External Studies, Makerere University. It was guided by objectives to examine the relationship between: i) accommodation services ii) health care services, and iii) chapel services and students' satisfaction. Using the quantitative research approach with a questionnaire survey on a sample of 302 students, data was collected and analysed both descriptively and inferentially. Results revealed that accommodation services (average mean=3.8), health care services (average mean=3.8), and chapel services (average mean=4.0675), were good since the mean value was above 3. Students' satisfaction was also good at an average mean=3.63. Inferentially, the relationships between accommodation, health care, chapel services and students' satisfaction was found to be positively significant, thus concluding that maintaining good accommodation services, health care services, and chapel services is critical for increasing students' satisfaction. The study recommends that Makerere University management especially the Dean of Students should continue to improve on accommodation, health care, and chapel services to increase student satisfaction. Furthermore, the study recommends that future researchers conduct a study that further investigates why health care services have a stronger impact on students' satisfaction among the three dimensions of students welfare services.