East African School of Library and Information Science (EASLIS)

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Access and use of print newspapers at Makerere University Main Library Uganda

(Makerere University, 2018) Kobusingye, Caroline

The study examined access and use of print newspapers at Makerere University Main Library The objectives of the study were to: establish users’ preference for different types of newspapers; identify the type of information users seek from the newspapers; establish users’ preferences for print or online newspapers, identify the challenges encountered, if any, by both users and staff and propose strategies for improvement. The study adopted a mixed research approach. Convenient and purposive samplings were used to collect data from users who frequently visited the two newspaper sections of the Main Library and staff who worked in those sections. Data was collected using questionnaires and interview methods. Findings showed that participants in this study had different reasons for preferring certain newspaper titles and versions. The New Vision was the most preferred newspaper (43%) followed by the Daily Monitor (33%), then Observer (14%) and Red Pepper (10%). The study participants sought a variety of information from the newspapers that included: current affairs, politics, jobs, business, fashion, lifestyles and leisure. Regarding newspaper formats or versions, the majority of the participants (62%) preferred printed to online newspapers but there were some challenges faced in accessing print newspapers namely: limited copies, missing newspaper issues and or pages, and the newspaper sections’ restricted opening hours. Consequently, 38% of the participants preferred online to print newspapers although the unstable internet, the limited number of computers, abridged online versions and limited internet search skills were major challenges that affected access and use of online newspapers if adopted. They also highlighted the following advantages of online version: multiple access, simultaneous access as well as immediate sharing of views and opinions. The participants recognised the general IT infrastructure improvements at Makerere University Main Library in recent years, such as the Learning Commons and the extended Local Area Network that had greatly increased online access, although the number of students tended to overwhelm the existing facilities. Makerere University in general should revisit its expenditure on print newspapers vis-a-vis subscription to online versions. The savings accrued could be used for other reading or scholarly materials. The study, therefore, further recommended a Return on Investment study at Makerere University Library as an area for further research.
Access to sexual and reproductive health information among adolescents: a case study of Reproductive Health Uganda (RHU)

(Makerere University, 2023-10) Kasumba, Geofrey

This study examined access to Sexual Reproductive Health Information among adolescents at three Reproductive Health Uganda clinics. The objectives of the study were to: establish the information needs of adolescents, identify sources of SRHR information, examine how adolescents access SRHR information and establish the challenges adolescents face while accessing SRHR information. The study adopted a descriptive survey design research approach. Stratified and purposive samplings were used to select the adolescents and health workers from whom to collect data respectively. Data was collected using questionnaires and key informant interviews. The findings revealed that 56% of adolescents access SRH information to make informed decision about their health. The most preferred means of information for adolescents is telephones (12.9%) and meetings (28.8%). Adolescents that preferred to receive information from friends, parents and teachers were 24%, while 22% preferred receiving information from counsellors, doctors and health workers including nurses and in charges at the health facilities. On the other hand, 34% suggested that Radios, Newspapers, Televisions, Internet, Magazines and SMS would be the preferred ways through which information on SRHR should be availed to them. The challenges faced while accessing SRH information included: adolescents receiving information through rumors (40.9%), low knowledge on how to approach and search for information on SRH (31%), lack of interest in SRH information (34%) and Poor infrastructure like power, telephone, postal services, which limit access to SRH information (31.7%). Suggestions were made towards improving access to SRH information at RHU and these included: cascading the Peer-to-peer information approach, availing alternative sources of information and provision of trainings among others. In conclusion, this study identified gaps in information utilisation, access, usage of sources of information and the different information needs of adolescents which vary according to the age bracket of adolescents and mostly influences by their peers. As part of the recommendations of the study, it was noted that there is need for the society to devote time and resources to ensure that the adolescents acquire the desired information from trained personnel to assist make informed decision on Reproductive Health Rights, also the study recommends that parents should be the primary source of information to adolescents since they spend most of the time with them
An adoption framework for electronic customer relationship management in developing countries: Case of Ugandan SMEs

(Makerere University, 2013-07) Olupot, Charles

eCRM is an important strategy for Small and Medium Enterprises (SMEs) to survive in today’s very competitive markets. eCRM enables SMEs to Venture into new markets both nationally and internationally. However, despite these benefits, its implementation has not been easy for many SMEs. The available implementation methodologies are mainly applicable to the developed countries. These Models and Frameworks are not suitable for developing economies like Uganda mainly because of the contextual differences. These Contextual differences include Organizational, economic, political, cultural factors which vary from those in the developed economies. Additionally, SMEs in the developing economies have not fully embraced social media to tap into its benefits. The study aimed to address this problem by developing a framework for eCRM adoption by SMES in the developing countries like Uganda. The results show that the extended framework for eCRM Implementation should take into consideration the Social CRM as a strategy. Organizational Structure and Organizational Culture were identified as the Major Components in addition to People, Process, and Technology. The Study also proposes Customer satisfaction and customer engagement as measurement parameters. The extended eCRM Implementation framework therefore extends the existing ones with these parameters. The existing parameters included; Implantation phases, Management Support, readiness Assessment, Major factors (People, Process and Technology) and their associated critical success factors, Measurements, and overall assessment parameters in terms of Marketing and Finance. The extended framework will help SMEs to build organizational culture and structures, identify Critical Success factors that are unique to the economies in which they operate. Additionally, the framework proposes new dimension for measuring eCRM performance using Customer satisfaction and Customer Engagement. It is hoped that the extended framework will increase eCRM adoption among SMEs in the developing economies like Uganda. The customized model was validated in a questionnaire based field study.
Adoption of social media for scholarly use in Bishop Stuart University Mbarara, Uganda

(Makerere University, 2024-09) Madia, Begire

The 21st century has been an era of remarkable advances that have revolutionized the world in ways that the previous generations could not imagine. The emergence of the information age has been a critical driver of this transformation, ushering in the fourth and fifth industrial revolutions (4IR and 5IR), which have brought about unprecedented levels of innovation and progress. The advancements in academic libraries have displayed notable progress, particularly in connection with social media's influence, and this has generated significant interest in its adoption and utilization. The research analyzed how academic libraries use social media tools to promote scholarly engagement among users, using Bishop Stuart University Library as a case study. The objectives were to identify the social media tools used, assess their impact on supporting scholarly activities, identify challenges, and propose measures to enhance social media utilization across academic libraries in Uganda. The study employed a mixed methods research design, combining qualitative and quantitative methods to capture participants' experiences utilizing social media tools for academic endeavors. The target population comprised 9,183 individuals, including 368 registered library users intended for the quantitative segment and 5 librarians contributing to the qualitative aspect. Data was gathered using questionnaires, interviews, and observation techniques. The findings unveiled that BSUL adopted social media tools for scholarly purposes, including WhatsApp, Facebook, and Blogs, for activities such as disseminating information to users, providing reference services, sending reminders, and utilizing WhatsApp for current awareness services and instant communication with users and lecturers. It was also discovered that library users had subscribed to various social media tools including YouTube, Twitter, WhatsApp, Facebook, Pinterest, Instagram, and LinkedIn for purposes such as knowledge sharing, research, social interaction, and communication with librarians, among other uses. Furthermore, both librarians and library users encountered various challenges when incorporating social media for scholarly purposes. Librarians highlighted key challenges such as unstable power supply, hesitance towards social media usage, scarcity of social media-trained librarians, absence of social media policies, staff shortages, and insufficient computers with unreliable internet connections. Library users also mentioned obstacles like financial constraints, electricity supply issues, university policies, lack of smartphones and laptops, slow internet, limited computers with consistent internet access, absence of social media-trained librarians, and inadequate awareness about social media tools. Drawing from these findings, the study proposed recommendations to enhance the integration and utilization of social media at BSUL, including defining specific purposes for social media tools, implementing policies to regulate their usage, and enhancing user services.
Analysis of records management and organizational performance: A case study of Kabale Municipality

(Makerere University, 2018-08) Najjuka, Vivian

Abstract The study was on “Analysis of Records Management and Organizational Performance: A Case study of Kabale Municipality”. The purpose of the study was to analyze how records management affects organizational performance in Kabale Municipality. To achieve this purpose, the study was guided by three specific objectives: (a) to establish the contributions made by records management on organizational performance in Kabale Municipality; (b) to assess the factors affecting records management and organizational performance in Kabale Municipality and (c) to identify the strategies that could enhance the contributions of records management to organizational performance in Kabale Municipality. The study adopted a descriptive research design using both qualitative and quantitative techniques. A sample-size of 75 respondents was purposively selected, whereby 58 of the respondents were subjected to questionnaires and 17 respondents were subjected to interview method. The researcher also used the observational method to check the situation and status of the registry and records management practices at hand in Kabale Municipality. The study results revealed that enabling self-governance (19%) in records management was the highest contribution to records management and organizational performance in Kabale Municipality, and the least of the contributions was enabling efficiency and effectiveness in service delivery (2%) respondents. Double commitment (21%) among records officers was the highest rated factor affecting records management and organizational performance in Kabale Municipality. The least was failure to use regulation and guidelines of records management (2%). The most appropriate strategy to enhance records management and organizational performance was motivation of staff (81%) which was equally considered the same strategy as improvement of staff through training and giving them refresher courses (81%). These were followed by computerization of the records management system at Kabale Municipality’s Registry (77%). It was concluded that if the life-cycle process for managing records in municipalities was followed, it would result into: easy access and retrieval of information for the clients; enhanced transparency and accountability in service delivery by municipality staff; efficiency and effectiveness in day to day operations of those who use the records; reduced costs of operations; timeliness in access to information and use of it by all stakeholders. And this would lead to enhanced organizational performance in service delivery. The study recommended that the following should immediately be addressed by the relevant officers and authorities in Kabale Municipality: staffing and training of staff in areas of records management; motivation of staff; usage of compact storage devices and records management software; adequate records storage space and equipment; daily filing of records; following of a records life–cycle process; application of records and archival management policy; top management support; looking for funding; improving security in the registry; adhering to international, national and local policies, Acts and regulations; supervision of the records staff; encouraging of effective participatory decision-making; promoting future planning for records management; using check lists, guidelines and manuals as this would help to analyze the strengths,weaknesses,opportunities,and threats(SWOT Analysis) in records management practices for an improved organizational performance at Kabale Municipality.
Analysis of scholarly productivity of the academic staff of East African School of Library and Information Science (EASLIS), Makerere University

(Academic Research Journals, 2020-08) Oloo, Keziron Eric ; Chelangat, Jospert

Scholarly productivity measures the quantity of research outputs in peer reviewed journals and scholarly presentations in conferences or other similar gatherings of an individual or an institution. The study analyzed the scholarly productivity of the East African School of Library and Information Science (EASLIS) academic staff for the last 15 years; 2004 to 2019. The objectives of the study were: to establish the scholarly productivity of EASLIS academic staff for the last 15 years (2004 to 2019), to understand the various bibliometric tools used in determining scholarly productivity, and to explore the bibliometric indicators in Publish or perish (PoP) software for the analysis of scholarly productivity. Mixed research method was adopted. Google scholar as a bibliometric tool and PoP software were used to retrieve the data of the 18 academic staff that were included in the study. The findings show that a total of 147 publications were made by 18 EASLIS academic staff from 2004 to 2019; with cumulative citations of 952; h-index of 44 and g-index of 81. Generally, PhD holders at EASLIS were found to have more impact in terms of scholarly productivity than their counterparts without PhDs, thereby making greater contributions towards the overall intellectual capital of the University. It is recommended that scholars publish their works in visible journals such that their scholarly works do not go unnoticed. Academic institutions are also encouraged to embrace the use of bibliometric tools such as Google scholar and PoP software to establish scholarly productivity and impact of their academic staff, and to use such statistics in guiding the recruitment and promotions of their academic staff.
Antenatal mental health information provision at China Uganda Friendship Hospital Naguru, Uganda

(Makerere University, 2024-11) Kutyamukama, Alice Gitta

Some women experience psychological distress or psychological illness when pregnant or after giving birth. Depression and anxiety are the most widely recognized psychological well-being issues during pregnancy. The study aimed to investigate antenatal mental health information provision in China Uganda Friendship Hospital Naguru in Uganda (CUFHN). Objectives were to: examine Antenatal Mental Health Information (AMHI) needs of pregnant women with mental health challenges, at CUFHN; establish antenatal mental health information services and sources through which information is provided; examine provision, access, utilization, and benefits of antenatal mental health information to the pregnant women with mental distress; determine the barriers, towards provision, access, and utilization of antenatal mental health information. This research adopted a case study research design, with a qualitative research approach. The research further used the interpretivism research paradigm to deal with in-depth variables and factors relating to AMHI. Purposive and Convenience sampling techniques were adopted as sampling strategies. The study found that the AMHI needs of pregnant women at CUFHN were stress management, emotional change, a variety of information and awareness topics, management of antenatal mental health symptoms, and myths and cultural beliefs among women indicating the importance of addressing their antenatal mental health information needs. The services provided by CUFHN to pregnant women included: counseling services, mental health services support, education and awareness through health talks, gender-based violence screening and mental assessment services, information on pregnancy-related complications services, and information dissemination services. The sources through which information is provided include: Television screens, charts, posters, notice boards, experienced peer-to-peer, and brochures. AMHI was accessed through print media posters, brochures; hospital television sets, and information through organized sessions by CUFHN and peer-to-peer support. Barriers included stigma, cultural beliefs, limited access to information, lack of adequate space, lack of awareness, follow-up challenges, and weak referral information provision systems. The study concluded that addressing antenatal mental health information provision among pregnant women is crucial. Timely intervention and support remain crucial for recovery, providing comprehensive information packages regarding these mental health issues is essential to meet xv pregnant women's antenatal mental health information needs and promote awareness. Addressing pregnant women's antenatal mental health needs is vital for enhancing maternal well-being and ensuring informed decision-making among pregnant women, providing comprehensive information packages regarding these antenatal mental health issues is essential to meet pregnant women's antenatal mental health information needs and promoting information awareness. The study recommends AMHI provision and access policy, CUFHN should adopt the proposed model, which the researcher believes should be able to address all the challenges the hospital and the pregnant women are facing. The government of Uganda through the Ministry of Health should support CUFHN to incorporate antenatal mental health information provision to be part of the work policies, CUFHN should provide a safe and private space for pregnant women to express concerns and receive information on guidance, coping strategies, and psycho-education on managing stress, anxiety, and depression
Application of social media in marketing library resources and services at Kyambogo University Library

(Makerere University, 2022-07-25) Oloo, Eric Keziron

Marketing of library resources and services has become vital in recent times because of the invasion of and competition from other information-providing entities. Moreover, the traditional library marketing tools, which are majorly limited within physical library walls cannot capture the attention of 21st century-library users. This study examined the application of social media (SM) in marketing library resources and services at Kyambogo University Library (KYUL). The objectives of the study were to examine the SM platforms and techniques used in marketing library resources and services at KYUL, establish the SM preferences of the library users, examine the factors that limit the application of SM in marketing library resources and services and propose measures for effective application of SM in marketing library resources and services at KYUL. The study adopted a mixed-method utilizing both quantitative and qualitative research approaches. The target population was 31,857, which incorporated 31,822 registered library users that were targeted for quantitative study and 35 librarians targeted for qualitative study. Data was collected using questionnaires and interviews. The findings revealed that: KYUL uses WhatsApp, Facebook, Twitter, and YouTube to market its resources and services. It also emerged that marketing of resources and services at KYUL is done using SM platforms, alongside other channels, such as the library Website, and emails, as well as the traditional library marketing platforms, such as the displays of new information resources, flyers, newsletters, user orientations, posters, and exhibitions. It was established that the respondents consider SM as being a powerful library marketing platform in the current digital age. It also emerged that majority of the respondents subscribed to WhatsApp, Facebook, Twitter, YouTube, and Messenger. The study concluded that; SM has been incorporated into the marketing toolkit of KYUL. It was noted that SM is considered to be an essential marketing platform, for marketing library resources and services to 21st-century library users. However, both the library users and the librarians highlighted various impediments to successful SM use regarding marketing and promotion of library resources and services. The hindrances noted by the library users were; limited internet access, high costs of internet, limited ICT devices, unreliable power supply, limited access to SM, limited awareness of the library SM platforms, limited knowledge in using SM platforms, and delayed feedback mechanisms. In addition, the librarians cited various hindrances such as; limited participation of users, technophobia, failure to accept SM as an authentic communication media, limited government interventions, limited SM marketing skills, inadequate funds, understaffing, lack of library SM policy, lack of library marketing plan, and lack of guiding SM marketing framework. Based on the findings, the study made various recommendations such as to; enhance ICT infrastructure (the internet, ICT devices ) at KYUL, lobbying for the students’ laptop financing scheme, provision of an alternative stable power supply, promotion of SM use in the library for academic purposes, publicizing the official library SM platforms, Provision of timely feedback to the users, introduction of SM training and capacity building programs, budgeting for SM services, recruitment of full-time SM librarians, establishment of the SM section, development of the library SM service policy, establishment of the library SM marketing plan, and adoption of the library SM marketing framework proposed by this study.
Appraisal of information activities of the Family Planning Association of Uganda

(Makerere University, 1994) Kakai, Miriam
Assessing the security of information resources at Kabale University Library, Uganda

(Makerere University, 2021-03) Musiimenta, Florence

This research study discusses and examines how security of information resources is managed at Kabale University Library in Uganda. The aim of the study was to identify the existing security measures to prevent theft, mutilation, vandalism, deletion and destruction of information resources so as to preserve the continuous use of these information resources in the library. The research aimed at developing strategies for enhancing security of information resources for Kabale University Library and objectives of the study were to; establish the existing security measures for information resources; examine the regulatory policy framework to enhance security of information resources, identify the challenges libraries face in enforcing security of library information resources and strategies for enhancing security of information resources. The study adopted a case study research design which incorporated quantitative and qualitative paradigms. The sampling techniques employed were both purposive and convenience. The research employed questionnaire, interview, observation and document review methods for data collection. Data were collected from 300 library users (students) through questionnaires and from 16 library staff and 4 members of library committee using interviews. The study findings revealed that computer passwords and existence of window locks helped in protection of library information resources. Checking library users when entering or leaving the library, putting in place only one exit, use of electronic devices like CCTV, training and retraining the library staff all were found out to be key in ensuring security of information resources in the library. The study established and concluded that whereas the measures put in place are effective, the security of the information resources at the library is still undermined by lack of adequate funding for library security, lack of equipment and technology and lack of technical capacity by staff at the library to ensure security. There is therefore need to increase funding and strengthen the capacity of staff at Kabale University Library in order to enhance the security of information resources at the library.
Assessing utilization of the health management information system in Uganda

(Makerere University, 2019-12) Mulira, Herbert

The purpose of the study was to assess the utilisation of the Health Management Information System in Uganda. This was based on four objectives namely: a) to establish how the HMIS is utilized in the health sector in Uganda; b) to establish the relevance of utilisation of HMIS information by the health practitioners in Uganda; c) to identify the challenges to utilisation of the HMIS in the health sector in Uganda and d) to propose measures for improving the utilisation of the HMIS in Uganda. Users of HMIS in Ugandan four districts of Lira, Kiboga, Hoima and Kumi targeted by the study were Development partners’ representatives; Commissioners; Assistant Commissioners; Programme Managers; Health Planners; Resource Centre staff; Chief Administrative Officers; District Planners; District Health Officers; District HMIS focal persons; Officers in charge of HSDs; Sub-county chiefs/ LC III chairpersons and officers in charge of health facilities. The study adopted a cross-sectional research design using both qualitative and quantitative approaches. The study population comprised of 207 respondents namely; Commissioners, Programme Managers, Health Planners and Resource Centre staff at Ministry of Health and local government levels. A sample of 136 participants was selected out of a population of 207 by convenient/purposive method. Data was collected by use of Focus Group Discussions (FDGs), self- administered questionnaires and face to face interviews by using FDG guide, Interview guide and questionnaires. Analysis of quantitative data was done by use of Word Excel and SSPS Programmes after having coded the questionnaires and entered the data into the Programmes. The qualitative data was analysed by first grouping responses from interview guides and FDGs guide into appropriate subjects or themes and tallying them. It was found that although the HMIS information provided was relevant to health practitioners, it’s utilisation by them was still low. It was also established that HMIS data was used for planning, monitoring and evaluation of health programmes although challenges like poor quality of HMIS data, late submission of HMIS reports, HMIS not capturing data from the private health providers and at community level, inadequate segregation of HMIS data, and, inadequate funding for HMIS by either donors or government were faced. Suggestions for strengthening the utilisation of HMIS information were: developing policies concerning its management and administration by involving even the staff and the grassroots; carrying out regular data validation and verification exercises; development of a curriculum on HMIS for use in training health and health-related professionals; provision of better storage facilities and computerisation of the system and improvement in monitoring and evaluating of the system. HMIS’ utilisation differs from district to district and within the Ministry of Health departments. Pertinent remedial suggestions for improvement for utilisation include (i) the removal of some data variables which were found not to be relevant and (ii simplifying variables that are captured in the current HMIS. HMIS utilisation is still low because it is affected by many factors, ranging from the point of data collection, analysis, dissemination, utilisation to storage for future use. The major factors affecting its performances are: (i) inconsistent/inaccurate data and (ii) lack of a central health information system in the district. The relevance of its information is evidenced by the data it generates and reports made which depend on its information, and, completion of tasks assigned to HMIS staff at both the districts and the MoH departments.
Assessment of Library and Information Services at Uganda National Roads Authority

(Makerere University, 2025) Kamusiime, Nicholas

The study assessed the Library and Information Services Provision at the UNRA Library with the aim of identifying the services provide challenges faced so as to improve Library and Information Services provision at the Library. The objectives of the study were to: 1) establish the range of information resources available in the UNRA Library, 2) identify library and information services provided by the UNRA Library, 3) establish challenges hindering UNRA library in delivering library and information services and 4) suggest strategies for improving Library and Information services by the UNRA Library. The study emphasized the importance of efficient library service provision for improving organizational performance. The study used a case study research design to maintain focus on identifying viable strategies for improving UNRA library services. The study adopted interviews, questionnaires, observation and document review methods to collect data from 45 participants. Participants were chosen from UNRA headquarters through random and purposive sampling. The findings of the study revealed that the UNRA Library has a range of information resources and users were found to occasionally utilize the resources offered by the UNRA library, such as standards and specifications, books and reports, policy papers, journals and periodicals, government publications and online databases, for various tasks. The key Library and Information services included orientation services, circulation services, current awareness services, indexing and knowledge management services, reference and research assistance services, selective dissemination of information, document delivery and interlibrary loans. The major challenges identified included limited resources, insufficient e-resources, limited specialized content on UNRA operations and lack of awareness among UNRA staff as well as lack of library management policy. The study concludes that while the UNRA Library provides basic services, significant gaps remain in specialized services, resource currency, accessibility and awareness. The lack of prioritization for services for persons with disabilities is a critical oversight. Addressing these shortcomings is essential for enhancing the library’s role in supporting UNRA's mission and goals. It is recommended that UNRA Library should address budget constraints to ensure regular updating and acquisition of current resources, prioritize services for persons with disabilities by ensuring the physical infrastructure is fully accessible, including ramps and elevators and invest in retooling staff with training in key subject areas relevant to UNRA, such as road construction, promoting awareness of the Library services to the staff is also critical.
Book selection process at Islamic University in Uganda, Kampala Campus Library

(Makerere University, 2012-11) Nakate, Fatuma

The main aim of the study was to examine the book selection process of University Libraries with reference to Islamic University in Uganda, Kampala Campus Library. The research was guided by the following objectives: to find out the criteria used for selecting books, to find out the selection tools used, to identify the key players in the book selection procedures and also to establish the challenges associated with book selection procedures. The study adopted a case study design involving a qualitative approach with some aspects of quantitative approach. The study involved three categories of respondents namely the library staff, faculty staff and students, with a sample size totaling to 115. Questionnaire, interview, document review and observation methods were used to collect data. Data presentation was done through descriptive approach giving percentages where applicable, supported by tables and pie-charts. The key findings were that the book selection policy at IUIU-KC was nonexistent. However there were procedures to cater for book selection. Course outlines were the mostly used selection tools, while content was the most considered criterion in the selection of books. The study also revealed that students were hardly involved in the selection of books. The selection of books was mostly done by the faculty academic staffs and senior library staffs. Lack of a book selection policy, financial constraints, time constraints, lack of cooperation between faculty and library staff etc. were some of the challenges identified which are associated with book selection. The study concluded that most users were not satisfied with the outcomes of the book selection procedures since the book collection is unbalanced, there are irrelevant books, and books are inadequate compared to the students, and book acquisitions take long. This means that some courses are not catered for and the student book ratio is low, as a result students’ performance is affected negatively. Therefore the book selection procedures have to be addressed to improve the library book collection. The major recommendations of the study were: book selection procedures should be guided by a comprehensive and well written book selection policy. It also recommended the setting up online platforms/blogs where different stakeholders could submit their book requests. The study also recommended use of a variety of selection tools and also consulting other academic institution.
Bridging the digital divide in the East African Region : a need for a joint policy framework

(SCECSAL XVI, 2004) Kibaya, Erisania

Information and Communication Technology (ICT) continues to have a significant impact on the lives of people and the global economy and also gives rise to a host of important issues. One major unanswered question at the national and internationel level is whether the use of information technologies leads to increasing disparities within and among developing countries. This paper gives an analysis of current efforts taken to enhance ICT utilization in the East African region (Kenya, Tanzania and Uganda). Noting that the Ievel of ICT utilisation in the region is still low, a model for joint policy frame work implementation to help itttpt,ove the current status quo is proposed. Current national ICT policies that have been drafted (or being drafted) in the region to address the issues related to digital divide are reviewed. The paper focuses on exploring new contemporary approaches at national and international level to address the issues of the digital divide problem. Information was collected ortline from major stakeholders directly involved in efforts to address the digital divide in the region and analysis was made in relation to the different policy instruments that exist. From the analysis, it was found that virtually all the countries in the region were more or less at the policy formulation level. Unlike other development strategies that are being impressed by different countries in the region, the paper demonstrotes that individual countries' initiiatives to tackle the complex problems of the digital divide will yield better results if jointly implemented. Therefore, sharing resources and experiences are necessity, f iffurts towards the problem are to realize concrete benefits. The paper recommends, among others, that countries in the region planning to bridge the digital divide must not only draw up ICT policies but provide for execution mechanisms at ground level of playingfields.
Change management in academic libraries: a case of Kyambogo University Library

(Makerere University, 2023-08) Acen, Enid

Academic libraries are not immune to the rapid advancements in technology, changes in user needs, as well as the need to adapt to changes for effective library services. The study examined change management in academic libraries with reference to Kyambogo University Library. The objectives were to; explore the changes and how they are managed at KYU Library; examine the factors that influence the acceptance or rejection of change at KYU Library; investigate the techniques used in change management at KYU Library; and examine the setbacks (if any) to change management at KYU Library. A case study research design and a qualitative research approach were adopted. The KYU Librarians were the target study population. The study also employed Focus Group Discussions (FGDs) and face-to-face interviews methods of data collection, while the instruments were the FGDs guide and an unstructured interview schedule. The study collected qualitative data, which were analyzed thematically based on the themes developed from the research questions. The findings revealed that various changes have been managed at KYU Library over time such as; the merger of the former institutional libraries to form KYU Library, infrastructural changes, the developments in print and electronic resources, technological advancements, and the automation of the traditional card catalogues into Open Public Access Catalogue. The acceptance of changes were based on; the presence and use of the library strategic plan, adoption of technological advancements, availability of funds to support changes, staff training and continuous professional development, and presence of management support, as well as a positive experience with the previous changes. However, resistance of changes were influenced by; lack of policies on change management, lack of funds to support changes, lack of staff training, technophobia, and a negative experience with the previous changes. In addition, various hindrances were reported in regard to change management at KYU Library, such as; a lack of library change management policy, lack of change management plan, lack of funds to support changes, technophobia by some library staff, delayed procurement processes, and limited Internet coverage. The study recommended the development of a library change management policy; establishment Library change management plan; Training of staff on ICTs; lobbying for more funding; improvement of internet coverage on compass and ensuring timely procurement process.
Cloud computing on records management in commercial banks: A case study of Stanbic Bank Uganda Limited

(Makerere University, 2023-11-27) Mukiibi, Uthuman

The study sought to investigate the adoption of cloud computing services and its contribution to records management in commercial banks with a focus on Stanbic Bank Uganda Limited. The following objectives guided this study: to identify the cloud computing services used for records management in Stanbic Bank Uganda Limited; to identify the contribution of cloud computing services to records management in commercial banks of Uganda; to identify the gaps in the use of cloud computing services for records management in Stanbic Bank Uganda; to propose strategies for effective utilisation of cloud computing services for records management in commercial banks in Uganda. The researcher adopted an exploratory-qualitative research design using a qualitative research approach. The study adopted purposive and snowball sampling techniques to identify the respondents for the study. A total of 23 key informants participated in the study and these were derived from a target population of 32 respondents. The study established a range of cloud computing services like Salesforce service cloud, Microsoft Azure, Microsoft 356 including Microsoft OneDrive, Microsoft SharePoint, and AWS cloud which are used by the bank employees while managing their records. The findings revealed that cloud computing services support records creation, storage, access and retrieval, retention, and preservation as the major activities in records management and enable user friendly access to records stored in cloud, smoother interaction and collaboration, faster decision making, cost savings, scalability of storage capacity, support business continuity and provide security measures to records. Aspects of governance, unstable network connectivity, vender-lock in, limited licence control for cloud services, perceived complexity, awareness and trainings, cloud service compatibility with the local systems and lack of a streamlined policy to govern electronic records are some of the gaps revealed by study findings. The study findings increment of bandwidth and focus on use of wireless connections may resolve the slow internet connectivity, conduction of periodical trainings for new systems in the bank to upskill the staff on how to use the systems effectively, implementing a multi-cloud solution among others proposed strategies to close the gaps in the cloud computing services. It was concluded that well as cloud computing services have a rich contribution to records management, underutilization of cloud computing services for records management in Stanbic Bank led to increased wastage of institutional effort and resources. Thus, this study calls for a comprehensive policy framework, coupled with heightened information dissemination, to harness the full potential of cloud computing services for record management within commercial banks.
Cloud information storage and information sharing in financial institutions in Uganda : a case study of Pegasus Technologies Limited

(Makerere University, 2024) Namome, Betty

The study examined the use of cloud computing in information storage and sharing in financial institutions through third party service provider under Pegasus Technologies Limited Uganda. The specific objectives of the study were; to: Identify which clients’ information is stored and shared through cloud computing by Pegasus Technologies Limited in Uganda, Established the cloud computing techniques used by Pegasus technologies Limited to store and share clients’ information, Identified the challenges associated with information storage and sharing using cloud computing by Pegasus Technologies Limited and Suggested measures for minimizing the risks associated with using cloud computing in information storage and sharing in the financial sector in Uganda. This was a qualitative study which employed in-depth face to face interview, observation and document review methods. 47 respondents participated in the study. The study identified the technical issues and challenges blended in cloud computing security and privacy issues that may lead to bankruptcy which affects human wellbeing since financial institutions holds sensitive client’s data, and at the end, suggested appropriate measures to minimize on the challenges. This study established that Attribute-Based Encryption (ABE) was the most commonly used cloud computing technique for information storage and sharing in Pegasus Technologies Limited. Participants noted that although several cloud computing techniques have been invented on the market, ABE has shown higher importance in improving financial institutions’ data protection. It has an accessibility controller technique with practical features that gives authority to issue keys in information access. The techniques used are, however, associated with challenges arising from technical issues, which makes it hard for Pegasus Technologies’ staff and clients to eliminate since the technical issues are beyond them, which are general in particular emanated from entire cloud computing technologies in the world. In order to minimize on technical issues affecting the use of cloud computing in information storage and sharing in financial institutions in Uganda, through third party service provider, this study recommends the following measures; the Ministry of Communication and Information Technology and the National Information Technology Association (NITA) should identify a practical and feasible solution to information theft by recommending effective techniques for sensitive institutions such as banks, also, it should provide a national awareness program for government organizations and play the role of technical advisor to other organizations, Cloud computing services providers should focus on investigating appropriate models, studying the different problems faced by financial institutions, and design strategies for the extensive adoption of cloud computing by financial institutions. They should better understand the essential factors affecting the organization's use of cloud computing and related technologies, the service providers of cloud computing technologies should have better interaction with the financial institutions experiencing these novelties to deliver a healthy environment for the use of cloud computing and to reduce uncertainties surrounding the use of cloud computing in these government agencies, Service providers should take necessary actions to mitigate the uncertainties associated with using cloud computing. The location of the data storage is one of the uncertainties around their techniques. Factors such as internet connectivity, cost, security, trust, integration, backup, provider dependability, employee knowledge, customer awareness, and transportability are significant concerns when planning to use cloud computing in banks. The service provider should be capable of delivering secure and reliable environments in the most accessible, economical, and convincing way. This leads to a supportive environment for the business, financial institutions should use cloud computing techniques to monitor the banking system to avoid loss of information that may cost them a lot. This will reduce client complaints of information loss and raise un-privacy issues of the banks.
Community Partnerships in Selected Public Libraries in Uganda.

(Makerere University, 2021-10-28) AWAYO, REBECCA

This study examines how community partnerships contribute to the success of public library services in Uganda. It illustrates how community partnerships form solutions to public library challenges. With technological, attitudes and library budgets not expanding to keep up with the growing needs and demands, public libraries cannot successfully drive change in their communities. This study was conducted in two public libraries in Uganda i.e. Lira Public Library and Nakaseke Telecentre. This study was guided by Herbert Spencer (1820-1903) functionalism theory; where institutions survive by adapting to changing circumstances through interdependence on their various branches or partners. The population of the study comprised the librarians, the library committee and the primary assets. The study adopted a multiple case study design using a qualitative approach. Both census and purposive sampling techniques were used to select the samples for the study. The methods for data collection were interview, focus group discussions and document review. The study established that community partnerships existed between public libraries and the community partners known as primary assets. These include individuals, associations, organizations, and local economies. It prove how successful community partnerships can contribute and transform the public library world through improving its services, creating visibility and exposure, and enabling expert and knowledge sharing. Besides their positive outcomes, these relationships were marred by sustainability, communication, financial, and delayed implementation challenges. Public librarians needed to improve on their practice, to create dynamic innovative and inspiring services that would attract more local community partners. These relationships would inevitably transcend the traditional role of libraries as an isolated entity. This study, therefore, recommends enacting bylaws by local governments to allow public libraries charge fees for their services. Continuous advocacy for adequate budgetary allocations from the Ministry of Gender, Labour and Social Development, and revising the current decentralization Act of 1997 allowing for the management of public libraries transferred back to the National Library of Uganda because of its professionally suited nature of running public libraries than the local governments.
Continuing professional development of librarians in Public University Libraries in Uganda

(Makerere University, 2024) Namaganda, Agnes

Continuing professional development (CPD) of librarians is essential to maintain professional competencies for the provision of quality library services. This is particularly important in the rapidly changing digital environment. Despite the growing importance of CPD, librarians’ views and experiences of CPD have not been researched in Uganda. Therefore, the study aimed at exploring librarians’ views and experiences of CPD in public universities in Uganda. The study was grounded within the social constructivist learning theories. From this perspective, learning is viewed as situated in context, through active participation in social practices. The study adopted an interpretivist paradigm and a qualitative multi-case study. Interviews, focus groups, document analysis, and observations were the data collection methods. Purposive, and snowball sampling techniques were used to select 37 librarians. The data were analysed using abductive thematic analysis with the aid of qualitative data analysis software package, ATLAS.ti version 8.4.26. The findings revealed that CPD is a complex concept with various meanings and interpretations. Additionally, the term CPD is not commonly used within the university setting. The participants valued CPD as a means of keeping up-to-date, developing new knowledge, and skills, career advancement, personal growth, and development. The participants valued CPD activities that were relevant to their learning needs, and provided opportunities for active participation networking and collaboration with colleagues. However, several contextual factors affected individual participation in CPD activities positively and negatively. The participants recommended increasing awareness about CPD, personal commitment to CPD, and mandatory CPD. The study concluded that adequate regulatory frameworks should be put in place to strengthen the planning, implementation, monitoring, and evaluation of librarians’ CPD. Finally, a CPD framework for enhancing CPD of librarians in public universities in Uganda was proposed.
Contribution of Carnegie’s continuing professional development programme to service delivery in Uganda’s university libraries

(Makerere University, 2023-08-14) Vincent, Lugobe

Professionals in the fields of library and information science are said to be in a knowledge quagmire due to advances in information and communication technology. To put a stop to this, librarians turned to CPD programs to acquire new knowledge and skills. The objectives of the study were to: establish the knowledge and skills acquired by the participating library and information science professionals from Carnegie’s CPD program offered by the University of Pretoria, examine the contribution of Carnegie’s CPD program offered by the University of Pretoria to service delivery in Uganda University libraries, establish the setbacks in the implementation of the knowledge acquired (if any) from Carnegie’s CPD program in service delivery among Uganda University libraries. The Case study research design was preferred and a qualitative research paradigm was adopted. Unstructured interviews, open-ended questionnaires, and document reviews were the main methods applied for data collection, and a sample size of 32 respondents was involved in the study. The study revealed database creation, evaluating of websites, managing virtual research environment, digitization, and information retrieval as the major knowledge and skills acquired from Carnegie’s CPD program. The study further revealed that Carnegie’s CPD contributed to service delivery in university libraries by enhancing employee performance, efficiency, and effectiveness and by keeping information science professionals abreast of ICT skills. It also emerged that limited internet and lack of relevant software and equipment are the setbacks that hindered Library and Information Science professionals who attended Carnegie’s CPD program from sharing the acquired knowledge and skills. Regarding the knowledge and skills library and information science professionals attained from the Carnegie CPD program, the study concludes that library and information science professionals acquired the knowledge and skills necessary to incorporate technology into library services and offer assistance with online research and the creation of digital content. In relation, to the contribution of Carnegie’s CPD program to service delivery in university libraries, the study concludes that library professionals were exposed to best practices and cutting-edge methods in library services. Consequently, librarians were able to adopt and put into practice tactics that have worked well in universities hence improving service quality and user happiness. Similarly, regarding the setbacks librarians encountered, the study concludes that librarians failed to segment the acquired knowledge and skills due to limited internet, and a lack of specialized software, and equipment. The study recommends that Library and information science professionals should use the acquired knowledge to fully automate University Libraries. Additionally, libraries in Uganda should have an ICT infrastructure strategy in place and be furnished with the necessary hardware and software, such as GIMP. The study also recommends that university management should invest in ICT infrastructure

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