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Agency banking and customer satisfaction in commercial banks in Uganda: a case study of Centenary Bank
(Makerere University, 2023-09)
The purpose of the study was to examine the impact of agency banking on customer satisfaction by customers of Centenary bank. The study was guided by three specific objectives which included; to establish the uptake rate ...
Analysing the opportunities and challenges of agency banking in Diamond Trust Bank Uganda Limited
(Makerere University, 2024)
This research aimed at exploring the opportunities and challenges of agency banking at Diamond Trust Bank (DTB); The study was premised on three objectives; to explore the opportunities for agency banking, to investigate ...