School of Business (SB) Collections

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Now showing 1 - 5 of 1278
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    Evaluation of employee engagement in public health institutions in Uganda: a case study of Oyam district local government.
    (Makerere University, 2026) Okeng, Brian. Innocent
    This study evaluated employee engagement in public health institutions in Uganda using Oyam District Local Government as case study. Specific objectives were to assess current state, examine challenges and examine dimensions of engagement in terms of vigor, dedication and absorption. Descriptive cross-sectional design was used with accessible population of 268 health workers across 28 public facilities and sample of 50 health workers where 48 responded giving 96.0 percent response rate using convenience sampling. Data collected using selfadministered questionnaire adapted from Schaufeli et al. 2019 UWES-9 and analyzed using SPSS v27. Findings showed current state mean 3.08 moderate-low with 43.9 percent agreement, challenges high mean 4.14 with inadequate remuneration mean 4.38 top, heavy workload mean 4.32 second and poor working conditions mean 4.26 third, and dimensions absorption mean 3.31 highest, dedication mean 3.27 middle and vigor mean 2.98 lowest. The study concludes engagement moderate at best with pockets of low engagement in lower-level centres and recommends timely remuneration, staffing gap closure, supply of medicines and supportive supervision.
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    Assessment of credit risk management practices at DFCU bank Uganda limited.
    (Makerere University, 2026) Tumushime, Jamira
    The purpose of this study was to investigate credit risk management practices at DFCU Bank Uganda Limited, with a focus on how these practices influence loan portfolio quality and overall financial performance. The study was guided by three specific objectives: to examine the different credit risk practices used by DFCU Bank Uganda Limited, to determine the challenges faced in managing credit risk, and to suggest ways of improving credit risk management at DFCU bank. A cross‑sectional and descriptive research design was adopted, employing a mixed‑methods approach. Quantitative data was collected through surveys administered to staff respondents, while qualitative insights were obtained from interviews with key informants. Quantitative data was analyzed using the STATA (VERSION 16), while qualitative data was processed using Atlas.ti. The findings revealed that DFCU Bank has a clearly documented credit risk policy, enforces collateral requirements, conducts borrower assessments, and applies monitoring and internal controls. These practices contribute to financial sustainability. However, weaknesses were identified in proactive risk identification, inadequate documentation, ineffective recovery procedures, and weak monitoring systems, which contribute to loan defaults and non‑performing loans. External factors such as economic downturns and regulatory challenges were found to be less significant compared to internal inefficiencies. The study recommends strengthening loan monitoring and recovery processes, customizing loan products to suit specific businesses, issuing timely breach letters to defaulting customers, and integrating digital solutions to enhance efficiency and real‑time monitoring.
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    Examining the impact of digital accounting systems on the business continuity of SMES; a case study of Kampala district SMES.
    (Makerere University, 2026) Akatuuza, Ryan
    This study examined the effect of digital accounting systems on business continuity among Small and Medium Enterprises (SMEs) in Kampala District, Uganda. The study was guided by three objectives: to examine the current practices adopted by SMEs in Kampala to enhance business continuity, to assess the level of adoption and utilization of digital accounting systems among SMEs, and to establish the effect of digital accounting systems on business continuity. A descriptive research design was adopted, employing a quantitative approach. Data were collected using structured questionnaires administered to SME owners, managers, accountants, finance officers, and bookkeepers. The study targeted SMEs operating within Kampala District, and data were analyzed using both descriptive and inferential statistical techniques. The findings revealed that SMEs had adopted several business continuity practices. Employee training on handling operational disruptions was the most highly rated practice (Mean = 4.35), followed by maintaining strong relationships with customers and suppliers (Mean = 4.29), regular backup of business and financial data (Mean = 4.28), adoption of digital technologies (Mean = 4.27), and utilization of electronic payment systems (Mean = 4.27). However, weaknesses were identified in financial record management (Mean = 2.53) and certain aspects of data backup and protection (Mean = 2.35).The findings further established that the adoption and utilization of digital accounting systems among SMEs were generally moderate to high. Employee competence in using digital accounting systems received the highest rating (Mean = 4.92), while budgeting and financial planning (Mean = 4.68), system integration with business operations (Mean = 3.87), management support (Mean = 3.72), and transaction recording (Mean = 3.52) were also positively rated. Nevertheless, the study revealed low utilization in cash flow monitoring (Mean = 2.67), accessibility of financial information (Mean = 2.33), and full integration of digital accounting systems into daily accounting activities (Mean = 2.20). The study also established that digital accounting systems positively influenced business continuity among SMEs. Respondents agreed that digital accounting systems improved continuity of operations (Mean = 4.27), enhanced the accuracy and reliability of financial information (Mean = 3.87), supported service delivery during disruptions (Mean = 3.43), facilitated timely decision-making (Mean = 3.23), and improved financial management and control (Mean = 3.19). However, the systems were perceived as less effective in supporting business recovery after disruptions (Mean = 2.46), enhancing organizational resilience (Mean = 2.36), and reducing the risk of losing financial records (Mean = 2.12).
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    Factors precluding KCCA implementation strategies on solid waste management in Kampala central division
    (Makerere University, 2026) Aijuka, Nicholas
    This study sought to examine the factors hindering the implementation of Kampala Capital City Authority’s (KCCA) solid waste management (SWM) strategies in Kampala Central Division. The purpose of this study was to assess factors associated with the implementation of KCCA solid waste management strategies in Kampala central Division with the view of generating evidence that can improve in solid waste management policy and practice. The study objectives were; to evaluate the effect of staff capacity, to analyze the effect of financial resources and examine the mediating role of stakeholder participation in the implementation of solid waste management strategies in Kampala Central Division. The study adopted a descriptive research design and quantitative approach. The study population comprised of 160 staff engaged in SWM activities at KCCA central division. The questionnaire was used as a tool for data collection from staff, they included; the management personnel and technical officers responsible for planning, supervising, regulating, and coordinating solid waste management activities within Kampala Central Division. The findings show that 60% of the respondents were males while 40% female. The findings established that KCCA’s staff capacity was adequate, as 93 percent of respondents confirmed that they had received training in SWM. On the other, it was also established that KCCA had a weak financial resource (80%) to manage solid waste. From the analysis, it was discovered that KCCA has enough staff (mean = 4.09), with the required technical abilities (4.36), and frequently trained (4.56) to carry out SWM activities in the city. However, it was found out that inadequate funding was a major challenge to implementing SWM strategies which recorded the lowest overall mean (1.95) that negatively affect SWM strategy implementation. Furthermore, it was discovered that KCCA collaborates effectively with private waste collection companies and community groups (4.39), with exception found in giving feedback to the stakeholders on SWM services (2.43). Overall, the financial resource was discovered to be a major factor precluding the implementation of SWM strategies in the division. Conclusively, KCCA has the staff and stakeholder support needed to implement SWM strategies, but inadequate financing constrains its capacity to turn these strengths into effective service delivery. Therefore, resources should be adequately allocated in SWM services so as to create a green and clean city. Also, the workers should be provided with adequate instruction, a morale program, additional benefits, incentives and rewards.
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    Stress management practices, mental health and employee performance in Stanbic Bank Limited, Nakasero Branch
    (Makerere University, 2026) Nanteza, Massy
    This study examined the relationship between stress management practices, mental health and employee performance at Stanbic Bank Limited, Nakasero Branch. The specific objectives were to establish the relationship between stress management practices and employee performance, to establish the relationship between mental health and employee performance, to assess the relationship between stress management practices and employees' mental health, and to determine the mediating role of mental health in the relationship between stress management practices and employee performance. The study was anchored on Lazarus and Folkman's Cognitive Theory of Psychological Stress and Coping and adopted a quantitative, cross-sectional survey design. A sample of 66 respondents was selected from a target population of 80 employees using Krejcie and Morgan's (1970) table, and data were collected using a structured, self-administered questionnaire. All 66 questionnaires were completed and returned, representing a 100% response rate. Descriptive statistics, Pearson correlation, simple and multiple linear regression, and the Baron and Kenny (1986) causal-steps procedure supported by a Sobel test were used to analyse the data. The results indicated that stress management practices were significantly and positively related to employee performance (r = 0.363, p < 0.01) and to mental health (r = 0.509, p < 0.01), and that mental health was significantly and positively related to employee performance (r = 0.420, p < 0.01). Multiple regression results showed that, when mental health was included alongside stress management practices in predicting employee performance, the direct effect of stress management practices was no longer statistically significant (β = 0.201, p = 0.128) while mental health remained a significant predictor (β = 0.318, p = 0.018), and the Sobel test confirmed a statistically significant indirect effect (z = 2.168, p = 0.030). Mental health was therefore found to fully mediate the relationship between stress management practices and employee performance. The study concludes that stress management practices alone are not sufficient to improve employee performance at the branch unless they translate into better employee mental health. It recommends that Stanbic Bank Limited strengthen counselling and psychosocial support, workload management, and flexible work arrangements, with deliberate monitoring of employees' psychological well-being, in order to sustain gains in employee performance. Keywords: Stress management practices, mental health, employee performance, mediation, banking sector, Uganda.