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ItemThe effect of digitisation on the performance of SACCOs in Uganda(Makerere University, 2025)This study examined the effects of digitization on Savings and Credit Cooperative Organizations (SACCOs) in Uganda, focusing on financial inclusion, operational efficiency, and the challenges faced during the adoption of digital technologies. Digitization has emerged as a critical force in the financial services industry, with SACCOs adopting mobile money platforms, digital lending systems, and automated record-keeping to expand their reach and improve service delivery. Using secondary data, this study analyzed the impact of digital innovations on SACCO performance, especially in rural regions. The study employed a descriptive approach, which is perfect for examining pre-existing data, to find patterns and connections in the provided data. Through the use of secondary sources, the study aims to gather and assess data from a number of studies, articles, and publications on SACCOs in Uganda. The study is aimed at understanding the effect of digitization on the performance of SACCOs in Uganda. The findings revealed that SACCOs leveraging mobile money and digital platforms have significantly improved financial inclusion, with a 25% increase in rural membership between 2016 and 2020. Additionally, digitization has enhanced operational efficiency, reducing loan processing times by up to 60% and cutting administrative costs by 30% due to automation. SACCOs that adopted digital record-keeping also reported an 18% increase in data accuracy and transparency. The study concludes with recommendations for SACCOs, policymakers, and stakeholders to address these challenges. These include increased investment in digital infrastructure, government support for rural connectivity, partnerships with Fintech companies to lower costs, and comprehensive digital literacy programs. By addressing these issues, SACCOs in Uganda can fully harness the potential of digitization, contributing to greater financial inclusion and economic development.
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ItemLeadership styles, job satisfaction and intention to stay among secondary school teachers: A case of Mityana district(Makerere University, 2025-09)The study examined the effect of leadership styles, job satisfaction and intention to stay among secondary school teachers Mityana district. It further examined the mediating role (influence) of job satisfaction in the relationship between the two mentioned variables. The study was premised on four objectives that focused on; the effect of leadership styles on intention to stay, the effect of job satisfaction on intention to stay, evaluating the effect of leadership styles on job satisfaction and investigation of job satisfaction influence on the relationship between leadership styles and intention to stay among secondary school teachers Mityana district. To achieve these objectives, the study employed a correlational research design. With a quantitative approach a survey questionnaire was administered from 218 respondents, from a sample of 242 teachers and administrators. Data was analysed using the Statistical Package for Social Science (SSPS Version 27). The study revealed that transactional leadership (B = 0.135, p =0.046), and job satisfaction (B = 0.293, p = 0.000) were significant predicators of intention to stay while transformational leadership (B = 0.044, p =0.485) was found to be non significant. Furthermore, the study revealed Job satisfaction fully mediates (B = .0.050, CI [0.009, 0.104]), and also fully mediates (B =.069, CI [0.100, 0.139) the relationship between transformational and transactional leadership styles and intention to stay respectively. Therefore, the study recommends several strategies to enhance teacher intention to stay in secondary schools. It suggests implementing competitive compensation and benefits like salary scales and rewards (transactional) comparable to other professions. Regular training programs and workshops aimed at inspiring and motivating staff (transformational) should be put in place, this would help in mindset change among teachers to backup the national teachers policy which focuses on streamlining the profession. Support and principal’s openness to feedback and concerns, plus regular flexible scheduling would increase job satisfaction and maintain a stable teaching workforce.
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ItemAssessment of performance of Real Estate Development in Kampala District : a case of Knight Frank(Makerere University, 2024)This study assessed the performance of real estate development in the Kampala District, focusing on Knight Frank as the primary case study. The research addressed the challenges impacting Knight Frank’s operations, including high vacancy rates in office spaces, limited data management capabilities, and internal difficulties such as low employee retention and technological constraints. The purpose was to evaluate the factors influencing real estate development and identify strategies to enhance operational effectiveness and sustainability. Specifically, the study aimed to explore the internal and external challenges affecting the organization, alongside examining strategies and policies to improve real estate performance. Using a descriptive research design and quantitative methods, data was collected through questionnaires administered to 81 Knight Frank employees across various departments and 200 clients residing in properties managed by the firm. Stratified random sampling was employed, with a calculated sample size of 165 participants ensuring comprehensive representation. The data was statistically analysed using software such as SPSS, yielding insights into factors shaping the real estate market. The findings indicated that economic variables, regulatory frameworks, and stakeholder relationships were instrumental in influencing real estate performance. However, challenges such as bureaucratic delays, financial constraints, and fluctuating market conditions significantly impeded development efforts. The study concluded that Knight Frank could enhance performance through targeted strategies, including adopting sustainable practices, investing in technology for improved project management, and fostering stronger collaboration with stakeholders. Recommendations were made for improved stakeholder communication, expedited government processes, and digital advancements. Further research areas included the impact of emerging technologies on real estate development and the long-term effects of sustainability practices on the sector. This research contributes to an understanding of the performance dynamics in Kampala’s real estate industry, offering actionable insights for Knight Frank and broader market stakeholders.
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ItemExploring un-employment challenges and opportunities in Mogadishu, Somalia(Makerere University, 2024)This study explored the challenges and opportunities related to unemployment in Mogadishu, Somalia, with a focus on identifying root causes, job creation opportunities, and the socio-economic consequences of unemployment. The objectives were to identify factors contributing to unemployment, explore potential job creation sectors, and examine the socio-economic impact on the population. A cross-sectional research design was employed, utilizing a closed-ended questionnaire to collect data from 133 respondents. Key findings revealed that education system failures, insecurity, political instability, and cultural factors contribute to unemployment, while agriculture, entrepreneurship, and skills development were seen as key areas for job creation. The socio-economic consequences of unemployment included lower income, mental health challenges, and higher crime rates. Recommendations included improving education, fostering political stability, enhancing security, and promoting public-private partnerships to address unemployment. The study concluded that a comprehensive, multi-sectoral approach is needed to reduce unemployment and improve socio-economic well-being in Mogadishu.
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ItemExploring the perception’s of Master of Business Administration Students’ loyalty using the net promoter score: a case of School of Business, Makerere University(Makerere University, 2025)This study investigated the MBA II (2024 cohort) students' perception of the willingness to refer other potential students to the MBA course at the School of Business, Makerere University, using a Net Promoter Score. The study was premised on three objectives: to assess the student’s perception of the quality of their MBA course at the School of Business; to analyze the factors influencing MBA students' willingness to recommend potential students to the School of Business; and to examine the relationship between Net Promoter Score and student’s enrollment at the School of Business, Makerere University. The study employed a descriptive research design and adopted a quantitative study approach. Data was collected from 108 MBA II students selected using a census method. The tool of data collection was a questionnaire. Data collected were analyzed using the statistical package for social science (SSPS Version 27). The findings revealed that MBA II (2024, Cohort) students at the School of Business, Makerere University, exhibited a positive perception of their MBA program, with high satisfaction reported in areas such as curriculum relevance (mean=3.86, SD=1.00), academic staff expertise (mean=3.96, SD=0.796), and teaching methods (mean=3.52, SD=0.971). The program effectively supports academic and professional development (mean=3.95, SD=1.106), reinforced by its strong academic reputation (mean=3.86, SD=0.942). Additionally, the factors that influence students' willingness to recommend the program to potential students were prestige (mean=4.07, SD=0.918), faculty expertise (mean=3.61, SD=0.860), and satisfaction with the learning environment (mean=3.94, SD=0.926), while on the other hand, there were barriers like high tuition costs (mean=2.91, SD=1.090) and limited networking opportunities (mean=2.92, SD=1.086) that reduce referral rates. Furthermore, the study established that Net Promoter Score is a significant predictor of student enrollment (B=712, p=0.000), demonstrating that positive recommendations strongly correlate with higher enrollment levels. Addressing identified challenges while enhancing the program’s strengths could further boost student satisfaction, recommendations, and enrollment. The study recommends enhancing tuition affordability through flexible payment options and scholarships to improve student satisfaction. It also highlights the need to expand networking platforms such as alumni events and mentorship programs. Additionally, improving administrative engagement through staff training and open feedback channels can encourage stronger advocacy for the School of Business.