School of Business (SB) Collections

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    Leadership challenges in implementing smart city initiatives. Acase study of Kampala capital city authority
    (Makerere University, 2025-11) Kalinaki, Phinah
    The purpose of this study was to investigate leadership challenges in implementing smart city initiatives, with specific focus on the Kampala Capital City Authority (KCCA). The objectives of the study were to examine the leadership effectiveness within KCCA in the implementation of smart city initiatives, to establish the extent to which leadership challenges within KCCA have affected the implementation of smart city initiatives, to analyze the causes of leadership-related challenges hindering the effective implementation of smart city initiatives in Kampala, and to suggest solutions for addressing these challenges. The study targeted both political and technical leaders including the Lord Mayor (Chairperson of the Authority), Deputy Lord Mayor, Division Mayors, Deputy Division Mayors, Speakers, Deputy Speakers, and technical officers from various departments such as Town Clerks, Executive Director’s Office (PA, PCA), Administration and HRM, Physical Planning, Treasury Services, Engineering and Technical Services, Public Health Services and Environment, Education and Social Services, Revenue Collection, Internal Audit, and Procurement and Disposal. A sample size of 210 officers was used, and simple random sampling was applied to select participants. The study found that leadership effectiveness within KCCA was evident in areas such as digital transformation, traffic management, and infrastructure development, where smart systems enhanced efficiency, transparency, and service delivery. However, weaknesses persisted in political leadership and community engagement, which limited inclusiveness and sustained citizen participation. Regarding the extent of leadership challenges, the findings revealed that weak coordination with the central government, political interference, limited resources, and poor internet connectivity were the most significant barriers. To address these challenges, the study suggested strengthening governance frameworks, promoting transparency and accountability and enhancing cross-sector collaboration to achieve successful Smart City implementation in Kampala. The study recommends that KCCA strengthen governance frameworks, build leadership capacity, enhance citizen engagement, improve infrastructure and technology readiness, foster public-private partnerships, and align projects with Uganda’s Vision 2040 to address Smart City implementation challenges. The study concludes that KCCA leadership is generally effective in digital transformation, urban planning, and service delivery, but political interference, resource constraints, limited digital literacy, and coordination gaps hinder progress. Further research should examine long-term impacts, emerging technologies, comparative urban leadership, and citizen participation strategies. Subject keywords; Leadership challenges, Smart city initiatives, Kampala capital city authority
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    Employee retention strategies in primary schools in Uganda: a case of Wakiso district
    (Makerere University, 2025-11) Namiya, Gloria. Maggie
    This study investigated the employee retention strategies in primary schools in Uganda with a case of Wakiso District. The purpose was to evaluate the factors influencing employee retention in primary schools and provide insights into strategies for improving retention rates. The study aimed to identify existing employee retention strategies, determine the challenges hindering retention, and propose strategies for enhancing retention. A descriptive cross-sectional design was used, and data were collected from 332 respondents, including teaching and non-teaching staff across various municipalities in Wakiso. The findings revealed that inadequate compensation, lack of career development opportunities, poor work environment, insufficient organizational support, job insecurity, and lack of work-life balance were major contributors to high turnover rates. Respondents expressed dissatisfaction with salary structures, limited promotion prospects, and restricted access to professional development opportunities. They also highlighted challenges such as overcrowded classrooms and insufficient teaching materials, which further undermined their job satisfaction and commitment. The study on employee retention in primary schools in Wakiso District identifies several critical factors influencing teacher retention, including compensation, career development opportunities, work environment, work-life balance, organizational support, and job security. Teachers expressed dissatisfaction with their compensation, citing low salaries and inconsistent payment practices. A lack of career development opportunities and clear promotion paths also contributed to high turnover rates, as did a poor work environment, including inadequate school infrastructure and strained staff relationships. Additionally, work-life balance issues, such as heavy workloads and limited personal time, led to stress and burnout. Teachers also felt undervalued due to insufficient organizational support and unclear job security. Addressing these concerns through improved compensation, career progression, better working conditions, support systems, and job security policies could significantly enhance teacher retention and the overall quality of education in the region. Subject keywords; Employee retention, Primary schools, Wakiso district
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    Enterprise resource planning and financial performance of private schools: a case study of Wakiso district, Uganda
    (Makerere University, 2025-11) Namuddu, Sandra
    The main objective of this study was to investigate the relationship between Enterprise Resource Planning (ERP) adoption and financial performance of private schools in Uganda. The objectives of the study were to examine the relationship between ERP adoption and financial performance, establish how organizational factors mediate this relationship, and explore the moderating effect of environmental factors. The research adopted a cross-sectional study design and a quantitative approach, hence achieving a 60% response rate. The findings indicate that ERP adoption has a weak and statistically insignificant relationship with overall financial performance, with profitability showing a positive but non-significant correlation, cost management having minimal impact, and revenue generation demonstrating a negative, non-significant association. The study further found out that Organizational factors, including school size, financial resources, and staff competency, were pivotal in mediating the relationship between ERP adoption and financial performance. Environmental factors such as regulatory environment, technological infrastructure, and economic conditions moderated the financial impacts of ERP adoption. The study recommends that the Ministry of ICT investigate the customization of ERP systems tailored to specific school needs to enhance adoption rates and financial performance. Further research studies should focus on longitudinal studies to assess the long-term financial sustainability and impacts of ERP adoption in private schools. Subject keywords; Enterprise resource planning, Financial performance, Private schools, Wakiso district
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    Investigation of financial management practices in local governments in Uganda: case of Wakiso district local government
    (Makerere University, 2025-08) Atikoro, Ritah
    The study investigated financial management in Local Governments in Uganda, focusing specifically on Wakiso District Local Government. It was guided by three objectives: to examine the effectiveness of financial management practices, to evaluate the challenges in budget execution and resource allocation, and to analyze the strategies for improving financial management within the district. A descriptive, cross-sectional research design was employed using a quantitative approach. Data were collected from 78 staff members through structured questionnaires. The findings indicated moderate effectiveness in financial management practices, with strengths in timely budget execution (mean = 3.55, SD = 1.219), adequate staff training (mean = 3.51, SD = 1.133), and limited political interference (mean = 3.59, SD = 1.174). However, significant weaknesses were observed in financial reporting (mean = 2.59, SD = 1.074) and audit procedures (mean = 2.15, SD = 1.009), highlighting concerns over accountability. Budget execution faced challenges such as procurement delays (mean = 3.57), coordination inefficiencies (mean = 3.59), and delayed fund disbursement (mean = 3.46), compounded by poor community engagement (mean = 2.35) and staffing shortages (mean = 2.45). Recommended strategies included regular staff training (mean = 3.85, SD = 1.213), enhanced auditing functions (mean = 3.83, SD = 1.184), and adoption of performance-based budgeting systems (mean = 3.83, SD = 0.914). Strengthening monitoring systems received low support (mean = 2.23, SD = 1.184), indicating skepticism about their current effectiveness. Consequently, the study recommends comprehensive reforms aimed at improving financial management in Wakiso District Local Government. These include strengthening internal audit and financial reporting mechanisms through regular, integrated audits with feedback loops to enhance accountability and public trust. The study further advocates for standardized financial procedures, performance-based budgeting aligned with community priorities, regular staff training, timely and consistent fund disbursement from central authorities, and the integration of digital technologies for real-time financial transparency. Enhanced interdepartmental coordination, ethical governance to reduce political interference, and increased citizen participation in budgeting processes are also recommended to ensure fiscal decisions reflect grassroots needs and foster civic ownership. Subject keywords; Financial management practices, Local governments, Uganda, Wakiso district local government.
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    Debt management in commercial banks: a case study of Post Bank Uganda Limited
    (Makerere University, 2025) Kasami, John Alex Chwa
    The main objective of this study was to evaluate debt management practices in commercial banks in Uganda, while the specific objectives were; i) to assess the effectiveness of loan rescheduling mechanisms in debt management, ii) to investigate debt management challenges faced by commercial banks, and iii) to explore strategies for improving debt management practices. This study adopted a case study research design, focusing on Post Bank Uganda Limited. The findings indicated that loan rescheduling mechanisms were moderately effective in debt management, while high interest rates, harsh repayment terms, and lack of flexibility in repayment schedules were significant debt management challenges. The study recommends that commercial banks in Uganda should review their interest rates and offer more flexible repayment schedules to improve debt management. This study had some limitations, including its focus on a single commercial bank, which may limit the generalizability of the findings to other commercial banks in Uganda. Additionally, the study relied on self-reported data, which may be subject to bias. Future research could expand on this study by investigating debt management practices in other commercial banks in Uganda or exploring the impact of debt management on financial performance. Moreover, a comparative study between different commercial banks could provide more insights into the effectiveness of debt management practices in the banking industry. The study's findings contribute to the development of more effective debt management practices in commercial banks in Uganda, and have implications for policymakers, bank managers, and customers. Subject Keywords: Debt management; commercial banks; Post Bank Uganda Limited