Practices for maximizing revenue collection in public water utilities, a case of national water and sewerage corporation.

Abstract

The study investigated on the practices for maximizing Revenue collection in public water utilities and the case study being National water And Sewage Corporation. The Revenue collection is a critical determinant of financial sustainability and service delivery in public water utilities. Despite ongoing reforms, many public water utilities continue to face challenges related to revenue leakages, non-revenue water, billing inefficiencies, and low customer compliance. This study examined the practices used to maximize revenue collection in public water utilities, using the National Water and Sewerage Corporation (NWSC) as a case study. The study adopted a descriptive research design, employing both qualitative and quantitative approaches. Data are collected from NWSC staff and customers through questionnaires, interviews, and document review. The findings revealed that key practices for maximizing revenue collection include metering and meter management, automated billing systems, customer sensitization, enforcement of payment policies, reduction of non-revenue water, and adoption of digital payment platforms. The study further identified challenges such as illegal connections, delayed payments, aging infrastructure, and limited customer awareness. The study concluded that effective revenue maximization in public water utilities requires integrated strategies combining technology, strong institutional controls, and customer engagement. The findings provide valuable insights for policymakers and utility managers seeking to enhance revenue performance and ensure sustainable water service delivery. Subject keywords; National water and sewerage corporation, Public water utilities, Revenue collection