Effectiveness of strategies applied by Kampala capital city authority to address domestic arrears

Abstract

The study investigated the effectiveness of different strategies used by Kampala Capital City Authority (KCCA) in addressing domestic arrears. It was premised on three specific objectives, which are to establish the effectiveness of budget planning in addressing domestic arrears at KCCA, to analyze the effectiveness of budget control in addressing domestic arrears at KCCA, and to examine the effectiveness of budget reviews in addressing domestic arrears at KCCA. The study used an evaluative research design with a quantitative study approach. Data was collected from 108 KCCA staff members through structured questionnaires. Respondents generally agreed that KCCA‘s budget planning processes are clearly defined, integrate domestic arrears into the annual budgeting cycle, and include specific provisions for arrears management. Budget control mechanisms were also viewed as largely effective, particularly in promoting expenditure discipline and prioritizing arrears clearance. Findings related to budget reviews indicated strong performance in diagnosing the causes of arrears, facilitating regular assessments, and producing actionable recommendations. However, the implementation of these insights was found to be inconsistent, undermining long-term progress. In light of these findings, the study recommends strengthening follow-up and accountability mechanisms to ensure budget review outcomes translate into concrete reforms, and enhancing flexibility within budget planning to respond more proactively to arrears-related challenges. Subject keywords; Kampala capital city authority, Domestic arrears