Knowledge management technologies and organizational business processes: integration for business delivery performance in Sub Saharan Africa

Abstract

To remain competitive, organizations must efficiently and effectively create, locate, capture, and share their organization’s knowledge and expertise. This increasingly requires making the organization’s knowledge explicit and recording it for easier distribution and reuse. The paper is based mainly on theory, literature review and borrows some practical examples of knowledge management theories in trying to understand business performance. Knowledge management together with mindful application of the business technology can be of extreme importance for performance in organizations. Human capital with effective use of the available technologies could play a more important role in growth and performance of any organization. However, questions of what technology to use and the process of its use are paramount in understanding its application in businesses. Note should be taken that massive investment in sophisticated technology is not a prerequisite to organizational performance.