Application of business process modeling to improve accountability in Local Governments
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The general objective of this study was to improve accountability in Local Governments using a Business Process Model that will simulate project funding, project expenditure, implementation, monitoring and auditing (all within the budget specifications). It further aimed at implementation of a Business Process Model for accountability of Local Government’s activities and decision. The rationale for this study mainly focused on the utilization of dynamic process-based tools specifically addressing Local Government projects. The Business Process Modeling tool for accountability of Projects that has been developed is based on the processes and variables in projects carried out in local governments. The processes include procurement, tendering, implementation, monitoring and evaluation. The variables include among others raw materials, machinery, deliverables, Labor, incomes, quality and quantity of outputs. The System Dynamic Modeling methodology was used to develop a Business Process simulation tool. Graphs and tables are used to tell the effect of various variables and processes in improving accountability in Local Governments. The resulting Business Process Model (BPM) tool, with necessary enhancements, is capable of producing reasonable results or outcomes in a project environment of organizations. The results or outcomes of this research model are; that Better accountability in local government can be achieved through improved tender evaluation, Budget quality, better monitoring, auditing and supervision which can lead to proper procurement measures and better service delivery to citizens in the decentralized system of governance.