The effects of change management processes on employee performance: The case of World Vision Uganda

Abstract

This study sought to find out the effects of organization change management processes on employee performance in World Vision Uganda because in 2012, as a result of reduced funding from donors World Vision Uganda realigned its strategies and operations to address the challenges the organization faced in its operating context. Focus was laid on establishing how organization change processes, interpersonal relationships, and ownership of organization change processes influence performance of employees. The respondents targeted for the study were 107 out of 111 who constituted of both supervisory and non-supervisory employees within World Vision Uganda. A number of research instruments were used in the process of data collection. They included structured interviews, in-depth interviews and review of existing literature. The data collected was analysed both quantitatively and qualitatively. The researcher analysed the quantitative data using frequencies and correlations. The study findings revealed that organisation change processes, interpersonal relationships, and ownership of organisation change processes have a significant relationship with staff performance in World Vision Uganda during times when the organisation is faced with changes. This implies that improvements in management of organisation change processes, interpersonal relationships, and ownership of organisation change processes by staff shall be associated with improvements in staff performance in World Vision Uganda. The study recommended that CEOs, Directors and managers of organization change processes pay adequate attention to underlying factors such as emotions and fears of employees, not ignoring perceptions and views of the minority staff, and invest enough resources in improving relationships among employees and building teams. The study recommends further research on organizational change management processes on employee performance while comparing non-profit making organizations and profit making organizations.