| dc.contributor.author | Namagembe, Sheila | |
| dc.date.accessioned | 2014-10-03T12:41:27Z | |
| dc.date.available | 2014-10-03T12:41:27Z | |
| dc.date.issued | 2010 | |
| dc.identifier.citation | Namagembe, S. (2010). Information sharing, inventory management and customer satisfaction in the downstream chain of manufacturing firms in Uganda. Unpublished masters thesis. Makerere University, Kampala, Uganda. | en_US |
| dc.identifier.uri | http://hdl.handle.net/10570/4004 | |
| dc.description | A thesis submitted in partial fulfillment of the requirements for the award of the Masters of Science Degree in Procurement and Supplies and Supply Chain Management of Makerere University | en_US |
| dc.description.abstract | The purpose of the study was to investigate the relationship between information sharing, inventory management and customer satisfaction in the downstream chain of manufacturing firms in Uganda. A quantitative cross sectional survey research design was used to establish the relationship between information sharing inventory management and customer satisfaction in the downstream chain of manufacturing firms in Uganda. A sample size of 523 respondents consisting of retailers and distributors was taken. The research findings indicated that there was a significant positive relationship between information sharing, inventory management and customer satisfaction.
Information sharing and customer satisfaction had Pearson correlation coefficient of 0.471 ** Information sharing and inventory management had Pearson correlation Coefficient=0.350** and Inventory management and customer satisfaction had Pearson Correlation coefficient of 0.394** Information sharing and inventory management significantly influenced customer satisfaction and this was supported by the value of R square which showed that they predicted the dependent variable by 25%. In conclusion Channel partners required the installation of information systems and customer collaboration in order to ensure better information sharing and inventory management hence leading to high levels of customer satisfaction. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Makerere University | en_US |
| dc.subject | Information sharing | en_US |
| dc.subject | Inventory management | en_US |
| dc.subject | Customer satisfaction | en_US |
| dc.subject | Uganda | en_US |
| dc.title | Information sharing, inventory management and customer satisfaction in the downstream chain of manufacturing firms in Uganda. | en_US |
| dc.type | Thesis | en_US |
