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dc.contributor.authorNakamya, Sempewo Stella
dc.date.accessioned2014-05-07T13:53:10Z
dc.date.available2014-05-07T13:53:10Z
dc.date.issued2012-11
dc.identifier.citationNakamya, S.S. (2012). Organizational culture, employee commitment, service quality and customer retention in Med-Net, Uganda. Unpublished master dissertation. Makerere University, Kampala, Ugandaen_US
dc.identifier.urihttp://hdl.handle.net/10570/2687
dc.descriptionA Dissertation submitted to the School of Graduate Studies in partial fulfillment of the requirements for the award of the Degree of Master of Business Administration of Makerere Universityen_US
dc.description.abstractThe main purpose of the study was to examine the relationship between Organizational Culture, Employee Commitment, Service Quality and Customer Retention at MED-Net. It was prompted by the fact that there was a significant drop in client numbers and a failure to retain good clients at MED-Net. A correlation cross – sectional survey was carried out using randomly selected staff and customers of MED-Net. The study comprised of 168 respondents who responded to a self – administered questionnaire. The Pearson’s correlation test showed a significant correlation between the study variables. The most predictor of customer retention at MED-Net was service quality. It was recommended that management of MED-Net should put more emphasis on improving the quality of service offered to customers so as to enhance customer retention.en_US
dc.language.isoenen_US
dc.publisherMakerere Universityen_US
dc.subjectOrganizational cultureen_US
dc.subjectEmployee commitmenten_US
dc.subjectService qualityen_US
dc.subjectCustomer retentionen_US
dc.subjectMed-Net, Ugandaen_US
dc.titleOrganizational culture, employee commitment, service quality and customer retention in Med-Net, Ugandaen_US
dc.typeThesisen_US


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