Occupational stress, organizational citizenship behaviour, psychological contract and performance among field workers: a case of World Vision Uganda

Abstract

The study was carried out to assess performance among field workers in World Vision Uganda in relation to occupational stress, psychological contract, work climate and organizational citizenship behavior. A cross sectional survey design was followed to collect data among field workers in World Vision Uganda to take a snapshot of events as they exist. A self administered questionnaire was developed to capture the constructs of occupational stress, work climate, organizational citizenship behavior (OCB), psychological contract, and performance. One section of the questionnaire was used to evaluate employees on OCB and was responded to by the supervisors while another using the same scale was responded to by the subordinates. Supervisors were asked to rate performance of their subordinates using the staff minimum performance standards developed by World Vision Uganda. It can be concluded that psychological contract explains most of the performance variance in World Vision Uganda in relation to the magnitude of the beta coefficients in the regression statistical model (Beta=.59, t=8.86, Sig=.000) Therefore, this study recommends that in pursuit for solutions leading to improved performance in World Vision Uganda, other factors that have an effect on employee performance should be emphasized.