High performance work systems, employee engagement, personal initiative and organizational citizenship behavior (OCB): A case of commercial banks in Kampala District

Abstract

The purpose of the study was to examine the relationship between high performance work systems, engagement, personal initiative and OCB. The research questions used to achieve the above purpose were; what is the relationship between high performance work systems and employee engagement, high performance work systems and personal initiative, employee engagement and OCB, and personal initiative and OCB. A conceptual framework relating the independent variables to the dependent variable was developed. A cross sectional survey design was used to collect data from commercial banks through the use of quantitative approach. The researcher used convenience non random sampling design and questionnaires were developed to collect data from respondents of commercial banks. A representative sample of 368 respondents was selected from targeted population 9543.The researcher used regression model on employees views on dependent variable (OCB) and regression results revealed that the predictor variables can explain at least 22.8% of the variance in OCB (Adjusted R Square = .228). This implies an improvement in High performance work systems, employee engagement and personal initiative leads to 22.8% general improvement on OCB in commercial banks. The results further indicated that OCB increases by 0.099 units for each unit increase in high performance work systems, OCB increases by 0.221 units for each unit increase in employee engagement and OCB increases by 0.333 units for each unit increase in personal initiative. High performance work systems is not a significant predictor of OCB (Beta = .099, sig= .167). Therefore banks should prioritize personal initiative and employee engagement if they are to improve on OCB. The study recommended that it is important for managers of commercial banks to understand the contribution of employee engagement and personal initiative to organizational citizenship behavior (OCB).