ICT-enabled Services: a critical analysis of the opportunities and challenges in Uganda
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In this paper we analyze the potential for ICT enabled services by Ugandan firms to both clients within Uganda and outside Uganda. We highlight the opportunities and challenges of providing ICT-enabled services by Ugandan firms to companies, organizations, and government departments within Uganda and outside Uganda. We also suggest ways of addressing a common challenge of managing and meeting client expectations in ICT-enabled sourcing services and highlight key recommendations. Categories and Subject Descriptors: J.1 [Computer Applications]: Administrative Data Processing-Business, education, marketing; K.4.2. [Computers and Society]— Social Issues—employment; K.4.3. [Computers and Society]—Organizational Impacts—employment.