Evaluation of Extension of Time (EOT) claims in real estate development for public pension funds: a case study of National Social Security Fund (NSSF) Uganda

Abstract

This research investigates the management of Extension of Time (EOT) claims in real estate development projects funded by public pension funds, with a particular focus on the National Social Security Fund (NSSF) of Uganda. The purpose of the study is to explore the causes of EOT claims, assess their impact on project performance, and propose strategies for improving the management of these claims to enhance project efficiency and protect investment returns. The study aims to identify common causes of EOT claims, evaluate their frequency and severity, and examine the current practices and procedures for handling such claims. A non-experimental descriptive design, employing a qualitative approach, was used to collect data from stakeholders involved in NSSF-funded projects over the past decade. Given that the study population consisted of 77 individuals, a census method was employed, involving data collection from every member of the population rather than selecting a sample. This ensured comprehensive coverage of project managers, contractors, consultants, and supervisors, all of whom provided insights into the challenges surrounding EOT claims. The findings reveal that adverse weather conditions, ambiguities in contract documents, and delays in granting contractor access to the site are the primary causes of EOT claims. These claims significantly affect project timelines, lead to cost overruns, and strain relationships between stakeholders. The study concludes that improved contract documentation, more robust project planning and scheduling, and better risk management practices are essential for mitigating the impact of EOT claims. Additionally, continuous training for project managers and enhanced communication among stakeholders are recommended to reduce the occurrence of disputes and delays. The findings offer valuable insights into the management of EOT claims, providing strategies for improving the performance of real estate projects funded by public pension-schemes.