Competence, reflective and organisational learning, organisational commitment, task performance and organisational citizenship behavior: a case study in Bank of Uganda

Abstract

The study involving the levels of organizational citizenship behavior in Bank of Uganda staff highlights the increasing importance of use of competences in all the human resource functions of the bank. A cross sectional survey design was employed. Using a case study involving 120 respondents comprising all the departments at Kampala head office and Jinja and Mbarara currency centers, a descriptive and co relational research design was used to investigate the relationship between competences, reflective/organizational learning, organizational commitment, task performance and organizational citizenship behavior. The findings indicated that all the independent variables had a significant positive relationship with the dependent variable (OCB). From the regressional model, task performance was found to be the major predictor of organizational citizenship behavior in Bank of Uganda, while ANOVA descriptive revealed that the longer the staff stayed in the Bank, the higher the organizational commitment