Organizational support, health insurance provision and employee well-being in Uganda: a case of Kampala Capital City Authority

Abstract

The study investigated the relationship between organisational support, health insurance provision, and employee well-being in Uganda. The purpose of the study was to establish the relationship between organisational support and employee well-being, moderated by health insurance provision at KCCA in Uganda. The study was guided by two research objectives: to examine the relationship between organisational support and employee well-being, and to establish the moderating effect of health insurance provision on that relationship. The research employed an explanatory study design and adopted a quantitative approach. Primary data were collected from 172 respondents across 11 KCCA directorates using a self-administered questionnaire. The data were analysed using SPSS, where correlation and regression analyses were conducted to establish relationships. Correlation analysis results indicate a significant positive relationship between organisational support and employee well-being at KCCA. Regression analysis results indicate that organisational support and its constructs of supervisor support, working conditions and training significantly predict employee well-being at KCCA. However, results from Modgraph established that health insurance provision did not significantly moderate the relationship between organisational support and employee well-being at KCCA. The study establishes that organisational support, including its constructs of supervisor support, working conditions, and training, plays a significant role in enhancing employee well-being at KCCA. Health insurance provision was not found to moderate this relationship, meaning its impact is maximised when complemented by broader organisational initiatives. Health insurance provision, though a valuable benefit, does not amplify the extent to which organisational support translates into employee well-being; therefore, organisations should not rely solely on insurance benefits to improve employee well-being. The study adds to the existing body of employee well-being research and improves our understanding of little-studied aspects such as health insurance provision.

Subject Keywords: Organizational support; health insurance provision; employee well-being; uganda; Kampala Capital City Authority