An information security model for e-government adoption in Uganda .

Abstract

Information security is important as it enables new technologies to include e-government systems to be adopted. It determines the intended adopters and implementers’ trust in the new technology. It assures security of the information exchanged over the e-government platform which strengthens services to include user authentication, accountability, reliability and authorization. It also enables the active participation and inclusion of users in the e-government system. Despite these benefits, the important role of information security in the adoption and continued use of e-government services remains little understood. Thus its effective incorporation into e-government for its successful adoption is still problematic. This is mainly due to the problem of lack of an appropriate information security e-government adoption model to guide the government in successful e-government adoption in Uganda. This study aimed to address the above problem by creating a model for e-government adoption that explains the relationship between information security factors and the successful adoption of e-government in Uganda. A field survey was conducted to obtain requirements for the model. Data was collected using questionnaires that were administered on government employees in the selected units of Mbale, Sironko districts as well as ICT and Local government ministry headquarters Kampala. Correlation and Regression analyses were performed to test relationships suggested between the incorporated information security factors and e-government adoption as well as to evaluate the developed model. The tests confirmed the assumed relationships and the results got were used to extend an existing model so as to develop one suitable for the study context. The model demonstrates that confidentiality, accountability and trust are factors that can be used to predict the e-government adoption process. The results also contribute to e-government literature by providing a model for improved understanding of the information security issues vital for increasing e-government services adoption and usage in Uganda. The model’s potential is that it is generic and may find application in other technologically developing countries