Workplace incivility, supportive supervision, occupational stress and emotional exhaustion among workers in Centenary bank, Kampala, Uganda

Abstract

Many organizations are concerned with ensuring that the workplace is free of violence and other conspicuous unethical behaviour which are easily identified as detrimental to growth and progress. However, some organisations are at the same time overlooking the seemingly lesser forms of interpersonal mistreatment that have transformed into an epidemic of bad and uncivil behaviours such as ill-mannered treatment, mockery, and nervy relationships. The relationship between workplace incivility, occupational stress, and emotional exhaustion among workers in Centenary Bank and the moderating effect of supportive supervision between workplace incivility and emotional exhaustion was the focus of this study. The study was conducted among employees of Centenary Bank Uganda. The study used a cross-sectional design. Data was collected using standardized questionnaires and was analyzed using a Pearson Product Moment Correlation Coefficient for hypotheses 1, 2 and 3 and moderated mediation model in PROCESS Macro in SPSS for hypotheses 4 and 5. The results of the study revealed a significant positive relationship between workplace incivility and emotional exhaustion, significant relationship between workplace incivility and occupational stress and a significant positive relationship between occupational stress and emotional exhaustion. In addition, concerning the mediation effects, the index of moderated mediation was not significant for emotional exhaustion hence concluding that occupational stress has no effect on workplace incivility and emotional exhaustion. Lastly, supportive supervision does not moderate the direct and indirect effects of workplace incivility on emotional exhaustion. Therefore, the study recommends that organizations pay attention to the behaviors that are unethical in a workplace such us rude bankers as this has an effect on emotional exhaustion which affects performance of employees and may lead to increased turnover rates.