Browsing by Author "Wasswa, Martin"
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Implementation of resettlement action plan for infrastructure projects management: Case of Kampala institutional infrastructural development project
Wasswa, Martin (Makerere University, 2020-12)This study set out to assess the implementation of Resettlement Action Plan (RAP) for infrastructural projects management in Kampala with a purpose of finding appropriate ways to effectively manage and promote the progress ... -
Social customer relationship management, service quality and customer retention in the banking industry in Uganda; a case of UBA bank branches in Kampala district
Wasswa, Martin (Makerere University, 2023-11)The study examined the effect of social customer relationship management and service quality dimensions on customer retention among commercial banks in Kampala district, A case study of UBA Uganda limited. Social customer ...