Web-based customer logging and feedback systems for mobile telephone companies

dc.contributor.author	Kobusinge, Rita
dc.date.accessioned	2012-04-18T13:57:47Z
dc.date.available	2012-04-18T13:57:47Z
dc.date.issued	2008-08
dc.description	A Project Report submitted to School of Graduate Studies in partial fulfillment for the award of Master of Science in Computer Science Degree of Makerere University.	en_US
dc.description.abstract	Mobile telephone companies have many customers that require services from them; this has led to long waiting or unavailability of services. Therefore, there was need to carry out an investigation on why customers are not served promptly at peak hours in mobile telephone companies. Investigations through interviews, sport-checks and questionnaires to find out the major problems customers face were carried out. As a result of the above findings, a model of a web-based customer logging and feedback system was developed. The model of the system when implemented will benefit both the customers and service providers in that they will be able to receive maximum customer satisfaction. The service providers will be able to make large profits out of customer loyalty.	en_US
dc.identifier.uri	http://hdl.handle.net/10570/553
dc.language.iso	en	en_US
dc.subject	Mobile telephone customer logging systems	en_US
dc.subject	Information management systems	en_US
dc.subject	Web-based computer systems	en_US
dc.subject	Mobile technology	en_US
dc.title	Web-based customer logging and feedback systems for mobile telephone companies	en_US
dc.type	Thesis, masters	en_US

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