Organizational training, knowledge management and competitive advantage in the Banking Industry in Uganda

Abstract

The purpose of the study was to investigate the relationship between Organization Training, Knowledge Management and Competitive Advantage in the banking industry in Uganda. A cross sectional survey design was used to collect data from Stanbic, Centenary, Equity and DFCU banks in Uganda through the use of quantitative approach. A representative sample of 156 bank employees participated in the study. Pearson’s correlation coefficient was used to test the study hypothesis. Regression analysis was used to predict the effect of organizational training and knowledge management on competitive advantage. The study revealed that knowledge management is a more significant predictor of competitive advantage than organizational training. According to the study, the variance of 32.8% in competitive advantage can be attributed to the study variables. The study recommended that organizations should include knowledge management and training in their strategies and structure the functions in a way that allows them to work together as to avoid turf protection glitches.