Individual perceptions on team learning, member engagement and team performance moderated by team climate : A case of Centenary Bank

Abstract

This study’s objectives and hypotheses are hinged on examining individual perceptions on team learning, member engagement and team performance, moderated by the team climate in Centenary bank. A sample of 182 respondents participated in the study survey. These are both junior level and senior level officers in the departments of: Operations, Credit, retail & microfinance, financial inclusions, Marketing & sales and Banking, in the bank’s 14 branches in Kampala district. Data analysis was conducted to empirically test for this study’s hypotheses, using the correlation and regression analyses in the statistical package for social sciences (SPSS) software. Results showed that team learning has no significant correlation with team performance (r = -0.024, p>0.01), but yet showed a significant positive correlation with member engagement (r = 0.546, p<0.01). Further still, member engagement has no significant mediation effect, on team learning and team performance. Finally, team climate and team learning showed non-significant negative interaction effects on team performance (B = -0.20, t = -1.89, p<0.01), while team climate and member engagement showed significant positive interaction effects on team performance (B =0.45, t = 2.80 p<0.01). Thus, recommending Managers in Centenary bank to build awareness on the concept of team climate and its effects on their team learning and member engagement activities, as this might provide vital indicators for achieving better team performance levels amidst high level team learning and member engagement.