Supervisory and job-related climate, trust, commitment and organizational citizenship behaviours: A survey among selected companies

Abstract

The study was set out to examine organizational citizenship behaviours, by relating it to supervisory and job related climate, trust, commitment among users of IT companies in the capital city Kampala. The researcher developed a conceptual model, which illustrates the relationship between supervisory and job related climate, trust, commitment and organizational citizenship behaviours. The research objectives set out to determine the significance of the correlation between the independent variables and dependent variables.

A cross-sectional survey design was adopted to take a snapshot of events as they existed at that particular point in time. The development of instruments to capture the constructs of wear out was done. A sample size of 180 respondents was randomly selected 125 respondents representing 69.4% were realized and considered satisfactory.

The results indicate strong significant positive correlations between supervisory and job related climate, trust, commitment and organizational citizenship behaviors. Testing the strength of the relationship indicated that all independent variables predict 38% of the variance in organizational citizenship behaviors. The study concludes that the greatest predictor of the variation in organizational citizenship behaviors in relation to the magnitude of the Beta co-efficient is Supervisory-related climate. The study therefore, recommends that when supervisors adequately guide their subordinates, a right environment is created, where there are no barriers to performance, their true value to the organization can be fully realized