Influence of ICT on the banking industry: the case of Kampala

Abstract

The research aimed at establishing the influence of ICT on the banking industry because there was an empirical desire to investigate how ICT is related to the banking industry in Kampala. The research was carried out using quantitative, qualitative, correlational and case study research structure. Findings revealed that telephone banking had a high predictive potential compared to e-funds transfer and Internet banking technologies. It was concluded that the predictive potential of ICTs on the banking industry in Kampala is still low 54%. This therefore implies that there is less integration of ICTs in the banking industry in Kampala. It was recommended that there is need for bank managers to embark on user awareness, implementation and monitoring and evaluation of what is implemented bearing in mind that it requires high financial investment and a critical plan. In a nutshell, this research is an empirical model that specifically dealt with e-banking technologies thus a paramount contribution in the field of e-commerce.