An examination of the effectiveness of the electronic court case management information system in the dispensation of justice in Uganda: case study of the Commercial Division of the High Court

Abstract

This study examined the effectiveness of the Electronic Court Case Management Information System (ECCMIS) in the dispensation of justice in Uganda, with specific reference to the Commercial Division of the High Court. The study was guided by five objectives: To examine the justification, significance, and achievements of ECCMIS; To explore the supporting legal framework; to assess best practices in e-justice from other jurisdictions; and to investigate the challenges faced by users of ECCMIS in Uganda’s justice system. A qualitative research design was adopted, employing desktop research, analysis of existing literature, and interviews with key stakeholders. This approach enabled an in-depth understanding of user experiences, institutional dynamics, and the extent to which ECCMIS has transformed Justice delivery in Uganda.The findings revealed that ECCMIS has made notable contributions toward improving court efficiency, transparency, and accountability through automation of filing processes, case tracking, and access to records. It has also promoted decision support, timely notifications, and enhanced integration of Judicial data. Nonetheless, the system continues to face challenges including inadequate ICT infrastructure, limited internet connectivity, low user adoption, technical system instability, and insufficient training of court staff. The study reviewed both international and domestic legal frameworks that support e-justice, including the Electronic Transactions Act, Electronic Signatures Act, Data Protection and Privacy Act, and the Judicature (Electronic Filing, Service and Virtual Proceedings) Rules, 2025. These frameworks provide an important regulatory foundation but require harmonization and consistent enforcement to ensure efficiency and protection of user data. A comparative analysis with other jurisdictions such as Kenya, South Africa, and the Philippines demonstrated that while Uganda has made commendable progress, more investment in ICT capacity, legal harmonization, and user sensitization is essential. The study concludes that ECCMIS represents a major milestone in Uganda’s Judicial digital transformation and recommends capacity building, improved infrastructure, and nationwide rollout to strengthen access to justice.