Reconciling work and family responsibilities among female humanitarian workers in Kyangwali Refugee Settlement

Abstract

This study examined lived experiences of reconciling work and family responsibilities among female humanitarian workers in Kyangwali refugee settlement in order make data informed recommendations for reducing the negative ramifications associated with poor work–family responsibility reconciliation and to promote cohesive and healthy families. This qualitative study utilized a phenomenological design to assess the experiences of reconciling work and family responsibilities among female humanitarian workers. The study population included female humanitarian workers, heads of units, team leaders and administration staff with a sample size of 16. Findings revealed that families of FHWs reside in Kyangwali town, some in the settlement and others in distant places. The work tenure and routines of full-time and part-time are perceived to be hectic, challenging and stressful. Cases of high levels of stress and emotional difficulties while performing work duties are highlighted and attributed to work demands. Instances of excess stress and emotions stand in the way of attempting to reconcile family and work environment. Exhaustion, fatigue, chronic headaches, anxiety and beating work deadlines, sexual harassment and sexual exploitation were reported. In line with coping strategies for enhancing the work and family responsibilities among the female humanitarian workers, it is noted that there are some interventions which included consultations during teamwork, sporting activities, setting priorities, working schedule, providing off days particularly annual and sick leave. The study recommends the need to encourage and provide decent accommodation for FHWs near the workplace, enhance extra motivation through compensation and providing for incentive compensation for extra work during weekends. One unique finding was the geographical separation between the female humanitarian workers and their families. The study’s findings align with social work theories such as Role Theory, work border theory and the Feminist Social Work Theory, all of which explain how structural pressures, gendered expectations, and limited coping resources contribute to work–family conflict and emotional strain among female humanitarian workers. These findings underscore the need for humanitarian agencies and policymakers to develop gender-responsive workplace policies that address accommodation, psychosocial support and fair compensation, thereby reducing work–family conflict and improving worker wellbeing. Practically, organizations should institutionalize support systems that enhance emotional resilience and reduce exposure-related stress among staff. Further research is recommended to explore work–family reconciliation among male humanitarian workers and to examine the long-term effects of work-induced stress on family stability within humanitarian settings.