School of Business (SB): Recent submissions
Now showing items 141-160 of 1319
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Social customer relationship management, service quality and customer retention in the banking industry in Uganda; a case of UBA bank branches in Kampala district
(Makerere University, 2023-11)The study examined the effect of social customer relationship management and service quality dimensions on customer retention among commercial banks in Kampala district, A case study of UBA Uganda limited. Social customer ... -
Family values, social capital and sustainability of family-owned businesses in Uganda: a case of Kampala District
(Makerere University, 2023-11)The purpose of this study was to examine the relationship between family values and sustainability of family-owned businesses, social capital and sustainability of family-owned business, the extent of application of social ... -
Improving financial management among owners of Micro, Small, and Medium-Sized Enterprises (MSMES) in Nakawa division, Uganda.
(Makerere University, 2023-09)Uganda is considered to be a highly entrepreneurial country, but it also has a high number of MSMEs (Micro, Small, and Medium Enterprises) that perform poorly and often close within the first year. The purpose of this ... -
Digital banking, service quality and financial performance at FINCA Uganda
(Makerere University, 2023-08)The study examined the relationship between digital banking, service quality and financial performance at FINCA Uganda Ltd (MDI). The study had three objectives: to establish the relationship between digital banking and ... -
Examining the constraints in the provision of affordable housing in national housing and Construction Company limited
(Makerere University, 2023-09)This study examined the constraints in the provision of affordable housing in National Housing and Construction Company Limited. The study was guided by three objectives which included examining what affordable housing is; ... -
The effect of credit risk management, interest rates and inflation on non-performing loans in commercial banks in Uganda
(Makerere University, 2023-10)This study examines the effect of Credit Risk Management, Interest Rates and Inflation on Non-Performing Loans in commercial banks in Uganda. The study was premised on three objectives; to examine the effect of credit ... -
Assessing the implementation of public transport regulations in Kampala City, Uganda
(Makerere University, 2023-12)The study intended to assess the implementation of public transport regulations in Kampala Capital City, Uganda. Specifically, it intended to investigate the extent to which public transport operators comply with existing ... -
Examining public sector procurement governance for the road subsector in Uganda: a perspective of Civil Engineers
(Makerere University, 2023-11)The study focuses on public sector procurement governance in Uganda's road subsector, emphasizing, among others, transparency, equity, and accountability. Grounded in Principal Agent Theory, the research addresses significant ... -
Ease of starting a business and poverty levels. A global comparative analysis before and during the covid-19 pandemic
(Makerere University, 2023-11)The study investigated the relationship between the Ease of starting a business and poverty levels before and during the COVID-19 pandemic. The study aimed at determining the relationship between the number of procedures ... -
Analysis of loan portfolio performance of commercial banks in Uganda: case of Guaranty Trust Bank Limited
(Makerere University, 2023-12)The study main purpose of the study was to analyze the loan portfolio performance of commercial banks in Uganda using GTB Bank as a case study. It was guided by three objectives which included identifying the strategies ... -
Understanding of the internal control system of commercial banks case study: United Bank for Africa
(Makerere University, 2023-11)The study aimed to evaluate the effectiveness of the internal control system at UBA Bank Uganda Limited. The study was guided by the research objectives; to analyze the internal control activities in UBA Uganda Limited, ... -
The effects of recruitment systems on employee performance case study: Kibinge coffee farmers’ cooperative society limited
(Makerere University, 2023-11)This study aimed to examine the relationship between recruitment systems and employee performance in the Kibinge Coffee Farmers' cooperative. The study used the agency theory to understand the principal-agent relationship ... -
Evaluation of the financial literacy practices of employees in small and medium enterprises in Uganda: A case of Mutima quality feeds limited
(Makerere University, 2023-11)The study sought to evaluate the financial literacy practices of employees in small and Medium Enterprises in Uganda using a case study of Mutima Best Quality Feeds Limited. The study was guided by three objectives which ... -
Increasing customer uptake of digital platforms in Uganda’s banking sector: A case study of guaranty trust bank limited
(Makerere University, 2023-11)This study examined the effective strategies for increasing customer uptake of digital platforms within the banking sector of Uganda using a case study of Guaranty Trust (GT) Bank Limited. The study was premised on three ... -
Evaluation of customer care in financial institutions, a case study of DFCU bank, Jinja road branch
(Makerere University, 2023-11)The study focused on evaluation of customer care in financial institutions; a case study of DFCU bank, Jinja Road branch. The study was guided by the following objectives: to establish the state of customer care provision ... -
Implementation of performance-based incentives at Umoja Microfinance (SMC) Ltd. Uganda
(Makerere University, 2023-11)The study focused on exploring implementation of performance-based incentives at Umoja microfinance (SMC) Ltd, Uganda. The study objectives included assessing employee perceptions of performance-based incentive programs ... -
Employee diversity, perceived fairness, and employee engagement in the health service centers in Kampala capital city authority, Uganda
(Makerere University, 2023-11)This study explores the relationship between diversity and employee engagement in organizations. The concept of employee engagement refers to the level of involvement and commitment an employee has towards their organization ... -
Regulatory compliance, corporate governance and sustainable performance; a case of manufacturing companies in Kampala metropolitan area
(Makerere University, 2023-11)This study investigated how regulatory compliance and corporate governance impact the sustainable performance of manufacturing firms . The research was guided by three main objectives: to determine the effect of regulatory ... -
Tourism destination competitiveness and tourism performance: case study of Uganda’s tourism sub-sector
(Makerere University, 2023-11)This study investigated Uganda's tourist competitiveness and performance metrics by engaging 200 stakeholders that included officials from the Uganda Wildlife Authority, Uganda Tourism Board, Ministry of Tourism, Wildlife, ... -
Evaluation of digital banking in Uganda: A case study of Stanbic bank, Uganda limited
(Makerere University, 2023-11)The banking business has undergone tremendous change over time due to changes in customer behavior and technical improvements. The development of digital banking systems has been one of the biggest shifts in conducting the ...