A framework for adoption of business process design and analysis techniques in Ugandan organisations

Abstract

Business processes are of great significance to the existence and survival of organisations, thus paying attention to their design has become an emergent need especially for organisations in developing countries. The design and analysis of business processes that meet the customer needs has remained a challenge more so in developing countries. In this respect, an exploratory study was conducted to investigate the extent to which business process design and analysis (BPDA) techniques were used to design business processes in organizations in developing countries like Uganda with an aim to establish the possibility of their adoption. Several challenges were identified from which possible requirements to support BPDA techniques adoption were derived. Based on the requirements, a BPDA techniques adoption framework was designed, and evaluated using 3 case organizations in Uganda following the design science approach. The validation results indicated that the framework is usable, interactive and applicable for adoption of BPDA techniques by developing countries specifically Ugandan organizations. The work reported in this research study is a result of two technical papers: 1. John Paul Kasse and Josephine Nabukenya, (2011). Field Investigations into Adoption of BPDA Techniques in Ugandan Organizations; submitted to the 7th International Conference for Computing and Information Research (ICCIR’11) 2. John Paul Kasse and Josephine Nabukenya, (2011). Towards Adopting BPDA Techniques in Business Organizations in Transitional Countries; submitted to the 7th International Workshop on Enterprise and Organizational Modeling and Simulation (EOMAS2011) in conjunction with the Conference on Advanced Information Systems Engineering (CAiSE’11)