Emotional competences, operant functional managerial competences and organizational commitment on organizational citizenship behaviour among managers in Uganda

Abstract

The study sought to examine the relationship between operant functional managerial competences, emotional competences, organizational commitment and organizational citizenship behaviour among managers in Uganda. The study obtained responses from Managers in the districts of Kamapla, Mbale, Masaka, Luwero, Wakiso, Mukono and Jinja. The study sample used consisted of 152 responds, that is, 106 managers and 46 supervisors of whom 123 were male and 29 female. To achieve the objectives of the study a cross cross-sectional survey research design was used to collect data and draw conclusions. Cross tabulations were used to describe the study sample. Inferential statistics of Pearson correlation product moment was used to test the study hypothesis and regression analysis was used to establish the effects of the study variables on the dependent variable. Findings of the study show a significant relationship between operant functional managerial competences and emotional competences; organizational commitment and emotional competences; organizational commitment and organizational citizenship behaviour; and organizational citizenship behaviour and emotional competences. The results revealed that whereas managers engage in organizational citizenship behaviours, it is accelerated by emotional competences and organizational commitment. However the study showed no relationship between operant functional managerial competences and organizational citizenship behaviour. It was also established that there is a significant relationship between emotional competences and organizational citizenship behaviours. On the whole emotional competences, operant functional managerial competences and organisational commitment play a central role in the performance of managers and consequently influence organisational performance.