| dc.description.abstract | ABSTRACT
This qualitative case study explores the challenges and information gaps hindering IT investment decisions and digital transformation among Small and Medium-sized Enterprises (SMEs) in Kampala Central Division, Uganda. The study aims to develop a context-specific Knowledge Management Framework (KMF) that empowers SMEs to make informed IT investment choices by addressing critical barriers such as financial constraints, staff resistance, infrastructure instability, and vendor distrust.
Using a qualitative research design, the study conducted in-depth case studies of 30 SMEs across retail, healthcare, agriculture, and service sectors. Data was collected through semi-structured interviews, document reviews, and observations, with thematic analysis revealing six key challenges: financial risk aversion (92% of SMEs), digital skills gaps (87%), infrastructure inequity (83%), vendor distrust (78%), security vulnerabilities (65%), and unstructured decision-making (72%). Building on Alavi and Leidner’s (2001) Knowledge Management stages and extending the Technology-Organization-Environment (TOE) framework, the study introduces "Perceived Risk & Trust" and "Human Capital & Digital Literacy" as critical determinants of IT adoption in resource-constrained settings.
The resulting KMF integrates localized knowledge creation, mobile money-compatible ROI tools, offline-first architecture, and sector-specific decision trees. A pilot evaluation with 5 SMEs demonstrated its potential, showing a 40% increase in IT investment confidence, a 35% reduction in perceived implementation failures, and a 50% improvement in staff adoption rates with localized training. The framework also provides policymakers with evidence-based recommendations, such as vendor accreditation systems and solar-powered digital hubs, while contributing to academia through a validated architectural blueprint for KM solutions in developing economies.
The study concludes that a structured, context-sensitive KMF can significantly accelerate SME digital transformation by bridging knowledge gaps and mitigating risks. Key recommendations include SME adoption of the framework for systematic IT decision-making, policy interventions to improve infrastructure and vendor trust, and further research to validate the extended TOE model. By addressing both theoretical and practical gaps, this research offers a scalable solution to enhance SME competitiveness and drive Uganda’s digital economy.
Keywords: Knowledge management, SME digitalization, IT investment, Kampala, contextual framework. | en_US |
