| dc.description.abstract | Introduction: This research examined how Business Process Management (BPM) could be utilized to
visualize the patient journey in small and medium-sized private for-profit (PFP) health facilities in Kampala,
Uganda. It investigated the challenges within current health information systems by analyzing patient
interactions with healthcare providers at various stages. The study also proposes methods to enhance
patient experiences and operational effectiveness in these environments.
Methods: We used a qualitative research approach, which involved conducting in-depth interviews,
making direct observations, and mapping out processes using Business Process Modeling Notation
(BPMN). We selected five clinics and analyzed various workflows, including registration, diagnostics,
treatment, billing, and follow-up procedures.
Results: The analysis discovered that the existing health information systems do not align well with the
patient flows. There are challenges related to integrating data, receiving test results promptly, and
monitoring patient follow-up care. This study proposes that designing HIS based on implementing
Business Process Management (BPM) principles in designing can reduce manual data entry, improve
information sharing, and enhance the overall smoothness of patient care.
Discussion: The research demonstrates the potential of BPM to enhance healthcare delivery by providing
a systematic framework for understanding and optimizing patient journeys. This aligns HIS with key
business processes, reducing bottlenecks, improving data accuracy, and supporting better patient
outcomes.
Conclusion: Aligning health information systems (HIS) with patient journeys using BPM principles can
significantly enhance healthcare delivery in private-for-profit (PFP) health facilities in Kampala. The study
recommends developing tailored HIS solutions to meet the specific operational needs of these clinics. | en_US |
