Browsing School of Business (SB) Collections by Title "Agency banking and customer satisfaction in commercial banks in Uganda: a case study of Centenary Bank"
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Agency banking and customer satisfaction in commercial banks in Uganda: a case study of Centenary Bank
(Makerere University, 2023-09)The purpose of the study was to examine the impact of agency banking on customer satisfaction by customers of Centenary bank. The study was guided by three specific objectives which included; to establish the uptake rate ...